Animesh Mishra

• Support HR processes by executing daily operational tasks, coordinating with HR teams, and ensuring smooth delivery of employee lifecycle activities, including recruitment, onboarding, offboarding, and compliance with established HR procedures.
• Assist with Workday queries across Leave/Absence Management, Organization Management, Talent Development, Learning and Development, and Performance Management modules.
• Perform administrative support activities for Human Resources Information Systems (HRIS).
• Tracked, routed, and managed incidents and service requests through Case Management System (CMS), ensuring efficient resolution.
• Support employees with HR technology, workflow-related issues, and escalations.
• Generated weekly and monthly Workday reports, providing stakeholders with key metrics to inform decision-making.
• Handle payroll-related queries for the US, APAC, and India, including ADP payroll support.
• Respond to global employee benefits queries.
• Support Skillport/WeLearn activities by testing courses and assisting employees with single sign-on and online course issues.
• Work closely with Tier 2 and Tier 3 teams.
• Worked as Associate Engineer (Contractor).
• Duration: 30/12/2015 till 15/10/2016.
• Responsibilities:
• Worked on the Common Organization Environment (COE) platform and provided hardware and software support for Windows XP and Windows 7 networks in a 24x7 environment.
• Coordinated with senior server teams for critical activities and performed user administration and troubleshooting.
• Troubleshot web application issues related to Citrix, VPN, and similar tools.
• Configured and troubleshot Aventail VPN issues.
• Configured Microsoft Outlook and provided end-user support.
• Managed tickets using BMC Remedy and ServiceNow, ensuring timely closure.
• Resolved tickets within defined SLA timelines.
• Configured Avaya VoIP phones based on IP segments and resolved related issues.
• Resolved user network connectivity issues involving switches, hubs, and patch panels.
• Resolved issues related to Windows XP, Windows 7 Professional, device drivers, and printers.
• Troubleshot issues related to Internet Explorer and Firefox.
• Installed and troubleshot desktop and laptop applications based on user requirements, including Microsoft Office, Outlook, Excel, Word, antivirus tools, and Acrobat Reader.
• Basic knowledge of Active Directory.
• Basic understanding of service desk processes and protocols.

Supported common organization environment (COE) platform with hardware and software for Windows XP and Windows 7 networks in 24x7 settings.

• Coordinated critical activities with senior server teams while performing user administration and troubleshooting tasks.
• Resolved web application issues with Citrix VPN and other connectivity tools, enhancing user access and productivity.
• Configured Aventail VPN and troubleshot associated problems effectively.
• Provided end-user support by configuring Microsoft Outlook and resolving related inquiries.
• Managed ticketing processes in BMC Remedy and ServiceNow, ensuring timely resolution of user requests and issues.
• Addressed user network connectivity issues with switches, hubs, and patch panels, consistently meeting defined SLA timelines.
• Configured Avaya VoIP phones based on IP segments and resolved related issues.
• Resolved issues related to Windows XP, Windows 7 Professional, device drivers, and printers.
• Troubleshot issues related to Internet Explorer and Firefox.
• Installed and troubleshot desktop and laptop applications based on user requirements, including Microsoft Office, Outlook, Excel, Word, antivirus tools, and Acrobat Reader.
• Understood functionality of Active Directory in user management.

• Previous Company: 2) Infosys BPO.
• Client: BT (British Telecom.)
• Location: Hinjewadi (Phase 2), Pune.
• Designation: Senior Process Executive.
• Duration: 01/04/2014 to 23/12/2015.