ANIMESH SEN
CHENNAI
Summary
Results-driven Key Account Manager combining cross-functional competencies in sales forecasting and analysis, sell-in and sell-thru strategies, design and production. Expertise includes creating brand awareness, analyzing data and and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Account Manager & SDR
EZOPS TECHNOLOGY SOLUTIONS
Noida
12.2023 - 09.2024
- Utilized social selling techniques to build professional networks and identify sales opportunities.
- Collaborated with cross-functional teams to ensure the delivery of high-quality solutions tailored to client needs.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Conducted market research to identify new business opportunities.
- Maintained an up-to-date database of prospects and clients.
- Prepared weekly reports on sales activity for management review.
- Developed and maintained strong relationships with potential clients to nurture leads.
- Developed email and calling scripts to improve outreach effectiveness and efficiency.
Customer Success Manager & Business Development
EXASPACES SOFTWARE SOLUTIONS
Chennai
07.2022 - 09.2023
- Applied lead generating methods in high number of cold calls per day.
- Developed new leads each day at or above quotas.
- Monitored industry trends and competitor activity to stay abreast of market changes.
- Analyzed customer needs and recommended appropriate products and services.
- Maintained an accurate record of all sales activities in the CRM system.
- Updated customer information in the database accurately.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Advocated for customer needs within the organization, driving product improvements.
Lead Generator & Client Relationship Executive
Ace Software Solutions Pvt Ltd.
Chennai
04.2018 - 12.2021
- Researched potential leads to identify key decision makers within target organizations.
- Utilized email campaigns to reach out to prospective clients.
- Managed accounts from initial contact through closure process.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Documented sales call data in company software.
- Cross-sold additional products and services to purchasing customers.
- Participated in trade shows, conferences, and networking events to generate new business opportunities.
- Created and maintained a database of leads for follow-up by sales team.
- Networked to build client base and promote products to new and existing clients.
- Provided customer service support and addressed customer inquiries.
- Implemented strategies to increase lead conversion rate and maximize revenue opportunities.
- Provided feedback on new product ideas based on customer insights.
Education
MBA - Marketing
Sathyabama University
Chennai07-2016
B. Com - Commerce
Guru Charana College
Silchar06-2013
Skills
- Lead generation
- Relationship selling
- Customer rapport
- Account development
- Client onboarding
- CRM software proficiency
- Key account management
Certification
Completed certifications on AI Lead Generation tools from Superhuman, gaining expertise in leveraging AI-driven strategies for prospect identification, lead nurturing, and optimizing conversion processes. Proficient in utilizing advanced tools to streamline sales pipelines and enhance marketing efficiency.
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Bengali
Intermediate (B1)
B1
Assamese
Elementary (A2)
A2
Tamil
Beginner (A1)
A1
Timeline
Key Account Manager & SDR
EZOPS TECHNOLOGY SOLUTIONS
12.2023 - 09.2024
Customer Success Manager & Business Development
EXASPACES SOFTWARE SOLUTIONS
07.2022 - 09.2023
Lead Generator & Client Relationship Executive
Ace Software Solutions Pvt Ltd.
04.2018 - 12.2021
MBA - Marketing
Sathyabama University
B. Com - Commerce
Guru Charana College
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