Summary
Overview
Work History
Education
Skills
Certification
Websites, Portfolios and Profiles
Languages
Timeline
Generic
Animesh Upadhyaya

Animesh Upadhyaya

Gurgaon

Summary

Results-driven professional with over 20 years of experience in operational excellence and customer success. Expertise in data analytics and cloud technologies to optimize customer lifecycle and service delivery. Proven ability to lead global support teams and implement innovative programs that enhance enterprise performance. Strong background in account management, project management, and stakeholder engagement, ensuring high customer satisfaction and repeat business.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Head - Client Relations and Special Projects

Circus Inc.
09.2024 - Current

CircusINC is a full-scale event management company delivering high-impact corporate events, brand experiences, and large-format experiential activations.

I lead client engagement strategy and oversee high-priority special projects that require structured planning, and seamless coordination.

Key Responsibilities:

  • Managing end-to-end client relationships from onboarding to post-event review.
  • Driving repeat business through trust-building and value-driven engagement.
  • Leading business discussions, proposals, and commercial negotiations.
  • Identifying new growth opportunities and partnership channels.
  • Overseeing special projects requiring strategic planning, and multi-team coordination. Ensuring alignment between client expectations and execution teams.
  • Implementing structured processes to improve delivery timelines, and cost efficiency.
  • Conducting post-event performance evaluations and client feedback reviews.

Program Manager II/Technical Account Manager

Amazon India
Gurgaon
04.2020 - 09.2023
  • Managed end-to-end operations for Featured Articles/Short Form Content, ensuring timely release of physical and Kindle editions.
  • Oversaw 'Not On Site' programs to expedite eBook availability.
  • Coordinated Anti-Piracy initiatives for major publishers.
  • Managed operations for publishers across India, including Trade, Academics, and Indic categories.
  • Developed KPIs to measure publisher engagement and conducted workshops to gather requirements.
  • Streamlined internal Kindle operations through automation and offshoring.
  • Integrated WW Books business into analytics tools for enhanced efficiency.
  • Created operational policies and procedures, conducted business performance analyses, and identified strategic opportunities.
  • Project management, Operations, Performance measurement, Customer relations and Change management.

Technical Account Manager

Envestnet Yodlee
Bengaluru
06.2016 - 03.2020
  • Managed solution sales and account farming for enterprise accounts in the APAC banking industry, including ICICI, Times of Money, Home Credit, Qantas, and RHB Bank Malaysia.
  • Ensured client satisfaction by addressing product and service issues, adhering to SLAs, and maintaining appropriate KPIs.
  • Managed project timelines, forecasts and delivery, overseeing Release and Change Management processes of Financial dashboard and cross border payment products for Indian & Australian financial institutions.
  • Maintained and updated product backlogs, managed the build lifecycle and client interactions for feedback and understand any pain points.
  • Led client engagement through workshops, best practices, and training.
  • Conducted periodic business reviews to ensure renewal and identify growth opportunities.
  • Utilized CRM and product backlog management to maintain high service standards, resulting in a 90% NPS for 2018/2019.

Account Manager

Replicon
Bengaluru
07.2014 - 06.2016
  • Handled sales on product features and foster strong relationships with enterprise accounts to drive retention and loyalty.
  • Actively engage with clients to ensure their satisfaction with our services and identify areas for improvement.
  • Proactively mitigate customer churn and identify opportunities for upselling to maximize revenue.

Relationship Manager

Cvent Inc.
Gurugram
02.2007 - 05.2014
  • Managed a team of 20 associate product consultants.
  • Handled sales for large accounts worth over $400,000 in the APAC region, building strong relationships and driving growth by solution selling on the survey and event management SaaS tool.
  • Partnered with sales to design bespoke technical solutions, overseeing project scope and product migration for large-scale enterprise accounts.
  • Fostered client relationships, sought referrals, and invited clients to industry conferences.
  • Assisted clients with product migration, adoption, and customization, providing best practices through various channels.
  • Managed the full product lifecycle for Survey SaaS tool, ensuring clients maximized the platform's technical capabilities by doing product testing and staging for new releases and bug fixes.
  • Received recognition from clients for exceptional project handling and became a key member of the Customer Advocacy team.

Customer Service Expert, Large Market Sector

American Express
Gurugram
08.2005 - 02.2007
  • Handled client queries about their corporate card accounts.
  • Worked as Quality and Customer Satisfaction SPOC.

Senior Technical Support Specialist

IBM Daksh
12.2002 - 08.2005
  • Subject Matter Expert for Customer Satisfaction in the Sprint Process.
  • Conducted training sessions for the team and update them with new product or any changes.

Education

MBA - Operations Management

Sikkim Manipal University
Distance Learning
01.2018

BA - Arts

CMJ University
01.2012

Skills

  • Strategic planning and leadership
  • Business growth and revenue generation
  • Operational excellence
  • Customer lifecycle management
  • Change management and transformation
  • Cost optimization and productivity
  • Program and project management
  • Team building and leadership
  • Client relationship management
  • Client engagement strategies
  • Cross-functional coordination
  • Communication skills
  • Microsoft Office Suite

Certification

  • 2020-01-01, Professional Scrum Master I (PSM I), 549415
  • 2024-01-01, Jira Fundamental Badge, Completion
  • 2024-01-01, Google Project Management: Professional Certificate
  • 2024-01-01, Google AI Essentials
  • 2025-01-01, IBM Generative AI Fundamentals
  • 2025-01-01, Google Cybersecurity Professional Certificate, DJDGL8X018NO

Websites, Portfolios and Profiles

linkedin.com/in/animesh-upadhyay-27979b33

Languages

Hindi
Proficient
C2
English
Proficient
C2

Timeline

Head - Client Relations and Special Projects

Circus Inc.
09.2024 - Current

Program Manager II/Technical Account Manager

Amazon India
04.2020 - 09.2023

Technical Account Manager

Envestnet Yodlee
06.2016 - 03.2020

Account Manager

Replicon
07.2014 - 06.2016

Relationship Manager

Cvent Inc.
02.2007 - 05.2014

Customer Service Expert, Large Market Sector

American Express
08.2005 - 02.2007

Senior Technical Support Specialist

IBM Daksh
12.2002 - 08.2005

MBA - Operations Management

Sikkim Manipal University

BA - Arts

CMJ University
Animesh Upadhyaya