Aninda Chowdhury
Greater Noida
Summary
Astute professional with over 13 years of experience in Operations Management, Process Management, Quality Assurance, Transition Management, Training, and Team Management. Currently serving as a Manager Payroll Operations for North America (US & CA). Demonstrated abilities in mentoring and providing feedback for executing RCA to analyze defects. Instrumental in managing service delivery operations with a focus on Operational SLAs, resource utilization, and support to business partners and key stakeholders. Proficient at managing and leading teams to run successful process operations and developing procedures and service standards for business excellence.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Seeking opportunities with reputable organizations for challenging projects. Strong planner who readily adapts to change and consistently exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Overview
15
15
years of professional experience
Work History
Manager Payroll Operations
Dayforce India Pvt Ltd
10.2023 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members spread across Pan-India.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Working on Global platform and collaborated with multiple country colleagues to achieve our goal.
Manager, Client Solutions
EPAY Systems Pvt Ltd
07.2019 - 10.2023
- Resolve the daily request/queries raised by team members and help in one-on-one session for career planning, personal growth & development, performance management of the team members or any employee seeking counseling
- Previously audited garnishment - Child Support processing, Student/Education Loan, Tax Levy and Creditor wage garnishment withholding orders to ensure compliance
- Maintained professional, organized, and safe environment for employees and patrons.
- Currently handling a team of 13 members
- Accomplished multiple tasks within established timeframes.
- Provides training to clients when required
- Reconciled payroll data on monthly basis and help accounting team with billing and take care of escalation (if any)
- Handled 9-10 major accounts (From Onboarding, payroll, garnishment, payroll tax benefits and exit formalities)
- Helping team members with validation of payroll, benefits amounts processed
- Currently working on multiple implementation projects (Professional Services) and have contributed on key areas like PTO setup, Historical data and payroll setup, benefits, garnishment and their smooth transition to live production
- Audited inbound calls for team members and provided necessary feedback if required
- Track records of ACH rejects on biweekly/Semi-Monthly basis to help the fulfilment team
- Have experience of handling end-to-end payroll for (Semi-monthly, Biweekly & Weekly) 13,700 employees
- Mentoring new joiners, rostering, PTO management, team handling and work allocation
Process Developer
GENPACT
11.2017 - 06.2019
- Started my US Payroll experience by supporting the Non-Union team with Stock options and Vesting (White Collar Employees)
- Taking care of employee's payroll related query via call and email
- Create payroll reports & frequencies which also include pre-payroll validation and post payroll validation
- Later, moved into drive the Retiree payroll processing solo and started with Annual and lumpsum retirement earnings processing (Monthly, quarterly & annually)
- Experienced in processing payroll for Retiree group of 70000+ participants
- Started knowledge transfer process to create back-up
- Started taking ad-hoc responsibilities like training new joiners and managing their schedules
- Created Standard operating procedure using KAIZEN method saving processing time
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
Executive Administrator
SAMMICON INTERNATIONAL
11.2015 - 08.2017
- Preparing invoices
- Processing semi-monthly & monthly payroll (APAC)
- Recording & Verifying time sheet & attendance report
- Managing & booking of training schedule for Employees
- Managing vendors payments, preparing reports and end to end administrative services for the management
- Managed key executive office staff and prioritized workloads.
- Planned both internal and external events and staff trainings.
- Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
Customer Support Associate
Accenture
12.2014 - 11.2015
- Joined Accenture Human Resource Services (AHRS) Bangalore, as a Human Resource Associate for Payroll Admin
- Trained & specialized in Commission element of U.K Payroll of Accenture Business
- Create Monthly, Quarterly, Half-Yearly and Yearly reports
- Started performing Balance trending analysis with prior payroll data to avoid error
- Data Management and documentation for new hires
- Advocated for process excellence and collaborated with technology support team to enhance payroll process for overall improvements and with automation idea.
- Initiated follow-up phone calls with client to act as a bridge for further training and enhance platform experience.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
Process Associate
TCS
12.2011 - 06.2014
- In this Semi-Voice process, my main objective is to collect information via outbound, inbound calls, email & fax
- Manage & capture data in excel templates
- Making reports on success ratio, weekly progress report in excel using Citrix environment
- Responsible for maintaining confidential client data and creating several MIS as per the client's requirement
- Responsible for training of new joiners and cross trainings per business requirement
Customer Support Executive
EXL
06.2010 - 06.2011
- Responsible for resolving customer queries and complaints from reputable US Insurance Company
- Providing value added customer service by attending to customer queries and issues
- Documentation, Analyzing, calculation on insurance premium matrics & providing resolution with 100% accuracy & to get maximum customer satisfaction in calls and emails
- Provided with the responsibility of rostering & scheduling the work timing of teammates
- Later transferred to escalation desk as per requirement of the company
Education
Bachelors - Business/Commerce
Dinabandhu Andrews College, Calcutta University
09.2009
High School / GED - Business/Commerce
B D Memorial Institute
06.2006
Skills
- Payroll Management
- Service Excellence Delivery
- Project Oversight
- Client Engagement
- Operational Service Delivery
- Organizational Support
- Team Leadership
- Strategic Task Assignment
- Effective Time Management
Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Software
Oracle
Salesforce
PrismHR
Workday
Dayforce
Peoplesoft
Timeline
Manager Payroll Operations
Dayforce India Pvt Ltd
10.2023 - Current
Manager, Client Solutions
EPAY Systems Pvt Ltd
07.2019 - 10.2023
Process Developer
GENPACT
11.2017 - 06.2019
Executive Administrator
SAMMICON INTERNATIONAL
11.2015 - 08.2017
Customer Support Associate
Accenture
12.2014 - 11.2015
Process Associate
TCS
12.2011 - 06.2014
Customer Support Executive
EXL
06.2010 - 06.2011
High School / GED - Business/Commerce
B D Memorial Institute
Bachelors - Business/Commerce
Dinabandhu Andrews College, Calcutta University
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