Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANINDITA BARDHAN

Bengaluru

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Problem solver, Persuasive skill, Passionate and smart. Amazing in building good relationship with Customers, Business Partners, Team Members and Co-Workers. Believe in healthy competition to master new skills.

Overview

6
6
years of professional experience

Work History

Support Specialist

Revolut
Remote
03.2024 - 08.2024
  • Collaborated with internal teams to resolve escalated customer queries quickly.
  • Documented customer inquiries and resolutions in a ticketing system.
  • Raising Jira tickets and solving the issues
  • Dealing with money transfers related queries
  • Tested new software releases prior to deployment in production environment
  • Analyzed application issues, identified root causes, and implemented solutions.

Operations Representative

Concentrix
Bengaluru
07.2022 - 11.2023
  • Communicating with customers directly, handling Customer's accounts by strictly following security procedure
  • Understanding the financial situation of customers', probing around their past present and future, and suggesting them suitable repayment plan to clear their debts
  • Use multiple applications to take necessary actions on the account and do follow up on that
  • Identifying complaints and disputes, doing investigation and providing right resolution during the first point of contact
  • Deal with credit cards, personal bank accounts and loan accounts having arrears
  • Identifying frauds on the account and taking necessary actions
  • Empathizing with customers, providing great customer experience by always giving the right resolution
  • Following multi-tasking throughout the process.

Business Manager

Bharti Axa Life Insurance
Silchar
06.2019 - 01.2020
  • Responsible to build a team, groom the team members to be focused for the given target in order to increase the business
  • Encouraging the team members to achieve the targets in order to enjoy the benefits coming from that
  • Meeting & convincing the customers to close the deal
  • Helping the team to generate maximum leads.

Assistant Store Manager

TCNS Clothing
Kolkata
04.2018 - 10.2018
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Supervised cash handling processes to ensure accuracy of transactions.

Education

MBA - Marketing & HR

NSHM Kolkata, MAKAUT University
01.2018

PGDMM -

Assam University, Silchar
01.2016

B. Com (Hons.- Accounting & Finance) -

G.C. College, Silchar
01.2015

Skills

  • Excellent Communication skill
  • Good writing and IT skill
  • Experienced In Customer Support and Financial Services
  • Accounting knowledge- Accounts Payables, Accounts Receivables, Purchase Return, Journal Entries, Balance Sheet
  • Knowledge of JIRA
  • Quick and Self learner
  • Problem solving skills
  • Driven to resolve queries of Customers
  • Self Motivated, Passionate and Focused
  • Proficiency in MS Excel, MS Word and Tally

Timeline

Support Specialist

Revolut
03.2024 - 08.2024

Operations Representative

Concentrix
07.2022 - 11.2023

Business Manager

Bharti Axa Life Insurance
06.2019 - 01.2020

Assistant Store Manager

TCNS Clothing
04.2018 - 10.2018

MBA - Marketing & HR

NSHM Kolkata, MAKAUT University

PGDMM -

Assam University, Silchar

B. Com (Hons.- Accounting & Finance) -

G.C. College, Silchar

Similar Profiles

CREATE PROFILE
ANINDITA BARDHAN