Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Anindita Bhattacharya

Anindita Bhattacharya

Kochi

Summary

Talented professional with good multitasking, organisational and verbal and written communication skills. Expertise includes writing content on topics diverse topics and for use in different media and bringing 2 years of related experience.

Overview

18
18
years of professional experience

Work History

Content Writer

Tecfuge Business Solutions
03.2023 - 11.2023
  • Writing Blog content, SM content, Scripts, meta tags and descriptions and Google ads for UAE brands
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Performed keyword research to optimize content for SEO.
  • Promoted and marketed works through social media platforms.
  • Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.

Sr. Quality Analyst

Lotus Interworks
11.2021 - 02.2023
  • Monitoring the calls of the designer team
  • Auditing the websites created by the in-house designer and provide feedback on time
  • In-house website modification and upgrades with new updates.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

Escalation Specialist

HTIC Global
03.2021 - 10.2021
  • As an escalation specialist my role includes responding to the queries of the customers and email support
  • I have worked as motor insurance escalation specialist

Process Specialist

Cognizant Technology Solutions
12.2015 - 07.2020
  • Subject Matter Expert for the inbound queries for the in-house associates
  • Quality Analyst for the process agents
  • Call auditing using the NICE application and providing on time feedback
  • MIS Report making and publishing on a weekly/bi-weekly/monthly basis to the leaders
  • Making PowerPoint presentations for the reports for the performance of the agents

Sr. Customer Service Representative

Sutherland Global Services
12.2014 - 08.2015
  • Associated with the credit score company 'EQUIFAX'
  • Inbound query solving for the customers from the USA and Canada
  • Upgrading - Upselling new plans and products for better protection for the personal information to the customers

Sr. Customer Service Representative - Voice

Accenture India Pvt Ltd
01.2010 - 09.2010
  • Order processing with 'Situp Channels'
  • Inbound query representative for 'Virgin Media'
  • Educating and upgrading the plans and products for the customers from the UK

Front Desk Executive - Voice

Amdocs India Pvt
06.2008 - 07.2009
  • Front Desk executive for the in-house engineers
  • Mediator / Call Conferring for the clients from Israel
  • Worked on releasing Service Pack and Patch Bundles after checking and tested by the in-house engineers
  • Handling EPABX and AVAYA phones

Customer Care - Sales

Pcalyxsis Limited
03.2007 - 06.2008
  • Worked as a Sales executive for the USA
  • Sales representative for the 'Air Brush' makeup solution
  • Upselling and educating the customers about the products and B2B sales

Customer Care - Nonvoice

IBridge Solutions Ltd
01.2006 - 03.2007
  • Worked as a back end support executive
  • Converting voice mails to text messages

Education

Bachelor of Arts - ENGLISH LITERATURE

KAMALA NEHRU WOMEN'S COLLEGE
BHUBANESWAR
08-2001

Skills

  • Proofreading
  • Consistent brand messaging
  • Audience analysis
  • Promotional marketing and advertising
  • Content coordination
  • Social media oversight
  • Social media proficiency

Timeline

Content Writer

Tecfuge Business Solutions
03.2023 - 11.2023

Sr. Quality Analyst

Lotus Interworks
11.2021 - 02.2023

Escalation Specialist

HTIC Global
03.2021 - 10.2021

Process Specialist

Cognizant Technology Solutions
12.2015 - 07.2020

Sr. Customer Service Representative

Sutherland Global Services
12.2014 - 08.2015

Sr. Customer Service Representative - Voice

Accenture India Pvt Ltd
01.2010 - 09.2010

Front Desk Executive - Voice

Amdocs India Pvt
06.2008 - 07.2009

Customer Care - Sales

Pcalyxsis Limited
03.2007 - 06.2008

Customer Care - Nonvoice

IBridge Solutions Ltd
01.2006 - 03.2007

Bachelor of Arts - ENGLISH LITERATURE

KAMALA NEHRU WOMEN'S COLLEGE

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Anindita Bhattacharya