Anindita Maity
Salesforce Functional Consultant
Summary
Certified Salesforce Functional Consultant with over 10 years of experience in designing, developing, and implementing Salesforce solutions to optimize business processes and drive growth. Proven ability to lead development teams and manage projects from inception to deployment. Expert in translating business needs into technical solutions, managing Salesforce configurations, and delivering exceptional user support. Proven ability to enhance user adoption and streamline operations through effective Salesforce implementations with Strong leadership, communication, and problem-solving skills.
Overview
10
10
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Salesforce Functional Consultant
Accenture Solutions Pvt Ltd
6 2023 - Current
- Lead Salesforce implementation projects from requirements gathering through deployment and post-launch support
- Collaborate with clients to analyze business needs and design customized Salesforce solutions that improve efficiency and effectiveness
- Configure Salesforce features, including custom objects, fields, page layouts, and automation processes such as workflows and process builder
- Manage data migration efforts, including data mapping, cleansing, and validation to ensure accurate and reliable data integration
- Conduct user training sessions and create comprehensive documentation to support user adoption and self-sufficiency
- Troubleshoot and resolve Salesforce-related issues, providing ongoing support and maintenance to ensure optimal system performance
- Act as a bridge between functional and technical team
- Structure, plan and lead design sessions
- Lead the delivery team to achieve workstream tasks/milestones
- Prioritize development and enhancement requests for the Salesforce workstream
- Collaborate with other workstream technical leads to develop integrated solutions and resolve dependencies
- Work closely with Product Owner and Project Manager to provide progress updates and ensure the management of any delivery risks or issues
- Structure and lead prototype demos and collect feedback from Product Owner
- Conducted code reviews and provided technical guidance to junior developers, ensuring high-quality deliverables
- Collaborated with stakeholders to gather requirements, define project scope, and prioritize development tasks
- Implemented Agile methodologies to improve project delivery and team productivity
- Support and execute release planning activities
- Provide expertise and guidance for API integrations and data migration
- Team Development: Mentor resources, take on leadership roles to expand overall team capabilities
- Escalation Point for complex technical issues.
Salesforce Technical Lead
Accenture Solutions Pvt Ltd
05.2019 - 06.2023
- Worked as Service Operation Lead and manages team which provides 24*7 Informatica Production support for 250+ Interface jobs and caters to various applications/Platform support across BI
- Have received appreciation from Client Managers and project lead multiple times for proactive approach, communication skills and successful on-time deliverables
- Also have received appreciation from Accenture Project Management
- Understanding business requirements of the customers and translating them to technical design and code as part of monthly enhancements
- Manage client expectations and act as a bridge between different vendors and ensure that necessary actions are taken to increase client satisfaction
- Have worked on dynamic parameterized architecture using Application Integration and Data integration with Veeva CRM, Oracle, Flat File, MySQL, SAP, Veeva, Salesforce, XML
- Integration
- Work as a Veeva/Salesforce SME and provide efficient solutions based on client requirements and responsible for successful delivery
- Provide technical guidance to the team members
- Worked in Veeva CRM and Informatica Cloud End to end Integrations
- Have played primary role in receiving and providing KT to external vendors.
Salesforce Developer
Accenture Solutions Pvt Ltd
10.2018 - 05.2019
- Responsible for client communication and requirements gathering
- Administered Salesforce CRM, managing user access, security settings, and data integrity
- Implemented and configured Salesforce features such as dashboards, reports, and automation tools to meet business requirements
- Coordinated with developers and stakeholders to customize Salesforce applications and integrate with external systems
- Conducted regular data quality checks and addressed data issues to maintain system accuracy and reliability
- Delivered user training and created user guides to facilitate smooth transitions and effective use of Salesforce tools
- Designed and implemented custom objects on the Salesforce platform
- Developed Apex classes and triggers to automate business processes
- Created workflow rules and validation rules to enforce data integrity
- Conducted detailed analysis of business and technical requirements
- Collaborated with stakeholders to design effective solutions
- Analyzed and implemented Security Model (Object, Field, Record Level) by using Profile, Roles and sharing Model (OWD) settings
- Created and maintained Functional Requirements Documents (FRD) and Technical Design Document (TDD) detailing client needs and business processes
- Responsible for Data integration between Salesforce and Informatica Cloud.
Salesforce Developer
Accenture Solutions Pvt Ltd
02.2018 - 10.2018
- Worked as a Salesforce Service Cloud Developer and Admin and was actively involved in Custom development, Configuration and Support experience on Salesforce.com platform and building Custom Objects, Fields and Relationships, Field level Security, Page layouts, Complex Validation rules and Workflows, Profiles and Role hierarchy, Queues and Custom settings, Process builders, Reports and Dashboards, Approval process
- Performed Data Migration using Import Wizard, Apex Loader, and ANT
- Understand and analyze customers business needs, prepare, and conduct solution demonstration to prospective clients
- Assisted in creating training materials and user documentation to support Salesforce adoption and usage
- Assisted in gathering and documenting business requirements for Salesforce projects, ensuring alignment with client needs.
Lotus Notes Developer
Accenture Solutions Pvt.Ltd
10.2014 - 02.2018
- Coordination with various internal teams for business development activities
- Managed the database of retail history using Lotus script
- Understanding the business model of retail model and mapping it to Lotus Notes functionalities
- Identifying solution for complex requirements
- Understand and analyze customers business needs, prepare, and conduct solution demonstration for the clients.
Education
Bachelor of Technology (CSE) -
WBUT, Kolkata, India
2014
Skills
Salesforce Administration & Configuration
Business Process Analysis
Requirement Gathering & Documentation
Salesforce Integration & Data Migration
User Training & Support
Workflow Automation
Custom Report & Dashboard Creation
Stakeholder Management
Project Management
Salesforce Service Cloud and Sales Cloud
Core Competencies
- Currently working as Consultant (Team Lead) at Accenture Solutions Pvt Ltd with 10 years of experience across Salesforce Service Cloud, Salesforce Veeva CRM, Informatica Intelligent Cloud Services across diverse domains (Life science, Products).
- Project Execution experience across functional and technical roles spanning across Design, Estimation, Business Requirements Analysis, Development and Operations.
- Involved in all phases of service delivery starting from customer acquisition, establishment of the delivery structure, implementation, operations, and customer relationship management.
- Involved in People & Performance Management.
- Experience of project co-ordination in a multi-cultural environment.
- Understanding Client Requirements and Expectations, Solution Design - Risk / Issue resolution
- Responsible for end-to-end project deliverables
- Timely deliverables
- Managing team and good communication skills, interpersonal skills, self-motivated, quick learner, team leader, goal oriented.
- Understanding Client Requirements and Expectations. Solution Design
Certification
Salesforce Certified Service Cloud Consultant
Awards
- FY22 H1 ATCI Europe Apex Award under Collaborator category
- BI Account Champion
- Star performer
Professional Trainings
- Freshers learning Program – Accenture Internal – 3 months
- Salesforce Service Cloud
- Salesforce ADM 201
Employment History
Accenture Solutions Pvt Ltd (Oct 2014-Till Date)
Timeline
Salesforce Technical Lead
Accenture Solutions Pvt Ltd
05.2019 - 06.2023
Salesforce Developer
Accenture Solutions Pvt Ltd
10.2018 - 05.2019
Salesforce Developer
Accenture Solutions Pvt Ltd
02.2018 - 10.2018
Lotus Notes Developer
Accenture Solutions Pvt.Ltd
10.2014 - 02.2018
Salesforce Functional Consultant
Accenture Solutions Pvt Ltd
6 2023 - Current
Bachelor of Technology (CSE) -
WBUT, Kolkata, India
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