Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Affiliations
References
Timeline
Generic
Anindita Mukherjee

Anindita Mukherjee

Kolkata

Summary

Experienced professional adept at leading multi geo/multi domain client operations with a focus on customer centricity. Skilled in strategic planning and driving growth to enhance company performance. Proven track record of ensuring operational efficiency, managing large teams, and fostering innovation. Committed to promoting a culture of integrity and excellence within organizations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior VP - Client Operations & Account Management

WNS Global Services
Pune & London
04.2020 - Current
  • Led a team of 450+ people through General Mangers and Senior Group Managers across 4 locations for 3 key Lloyds and London Market clients
  • Achieved YOY ~22% revenue growth across engagements, doubling up revenue in 3 years, resulting in seamless renewals for 2 out of 3 clients without RFP.
  • Played a dual role (onsite - London) as Client Partner and Account Delivery lead for 2 key broking clients.
  • Expanded worldwide service delivery operations - set up shared services centres in Kuala Lumpur & Romania for a leading Lloyds and London Market broker.
  • Delivered multiple transformation (BOTs and AI) solutions tailored to meet client requirements (across UW, Broking & Claims)in collaboration with cross-functional teams

Delivery Leader - Operations

Allstate Solutions Private Limited
Pune
09.2018 - 04.2020
  • Led 200 FTE for US Insurance carrier's P&C Policy Administration business; reported to Offshore Service Delivery Head of Allstate Brand Operations.
  • Delivered 34 FTE benefit in 2019 with 2 major automation initiatives.
  • Led a site-level initiative for revamping engagement practices across the Operations and Technology teams.
  • Managed LOB profit and loss by implementing cost reduction techniques, optimizing resource utilization, and informing overall strategy.
  • Partnered with the Continuous Improvement team to pilot the 'Self Sustainability' phase for the LOB.

Deputy General Manager Operations

Cognizant Technology Solutions
Gurugram
04.2016 - 09.2018
  • Managed digital operations for a US Insurance account pertaining to Commercial Endorsements business across Gurgaon and Hyderabad, acting as Gurgaon Site Lead.
  • Strategic planning and Ops management to support increased sourcing and expansion of the Endorsements business; led transition for expansion of the same.
  • Responsible for LOB P&L, Cost Reduction, Maximizing Resources & contributing to overall Strategy.
  • Responsible for Vendor (Performance) Management, including all operational aspects like SLA reviews.

Senior Manager Operations

CPA Global
Noida
12.2013 - 04.2016
  • Achieved operational excellence through seamless adherence to SLA requirements and elimination of backlogs in Renewals.
  • Streamlined the onboarding training plan to enhance scalability and client-centricity, resulting in expedited onboarding procedures and increased adaptability for cross-service transitions.
  • Implemented integrated IP platform for three prominent Law Firms and two Corporates.
  • Revamped R&R framework for Shared Services interlinking rewards with objective assessments
  • Several Lean initiatives by introducing automated tools in the IP domain resulted in improved efficiencies, resulting in a 7 FTE saving in the proofreading process.
  • Increased First Time Right % by 15% through the elimination of preventable activities/volume in Trademark Renewals processes, resulting in a 6% efficiency gain

Senior Manager Operations

EXLService.com (I) Private Limited
Noida
12.2003 - 12.2013
  • Commenced career with EXL as a UK Household Claims executive.
  • Managed Operations and service delivery in P&C insurance, Finance & Accounting, and Utilities processes.
  • Led multiple transitions onsite and remote for US-based P&C insurance carriers - Claims Management (Workers Compensation) & Finance and Accounting domain
  • Executed several process improvement and re-engineering projects that drove valuable business outcomes.
  • As Senior Manager Operations, drove the successful establishment of F&A operations in Noida through leading a multi-location transition for a US insurance carrier

Education

Post Graduate Diploma - Innovation & Design Thinking

MIT Mgt Exec Education, Columbia Business School
Online
03-2021

Bachelor of Commerce - Accounting And Business Management

Calcutta University
Kolkata
04-1999

Skills

  • International business
  • Operations Management
  • Cross-functional team leadership
  • Strategic Planning
  • Business Development

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Accomplishments

@ EXL

  • AM of the year – 2006
  • Best Manager -2008
  • Special Recognition – Manager -2010
  • Retention Champion Award in 2011 with ZERO attrition
  • Best Senior Manager (Client Recognition)- 2013

@ WNS

  • Excellence in Business award (WNS)- 2022 & 2023

Certification

2010 Intro-320 from AICPCU

2014-2015 Completed Lean Six Sigma Black Belt training from ASQ

2022- London Market 1 from CII, UK

Affiliations

  • Volunteer with Robin Hood Army! Have been part of several food drives specially during COVID - 19

References

References available upon request.

Timeline

Senior VP - Client Operations & Account Management

WNS Global Services
04.2020 - Current

Delivery Leader - Operations

Allstate Solutions Private Limited
09.2018 - 04.2020

Deputy General Manager Operations

Cognizant Technology Solutions
04.2016 - 09.2018

Senior Manager Operations

CPA Global
12.2013 - 04.2016

Senior Manager Operations

EXLService.com (I) Private Limited
12.2003 - 12.2013

Post Graduate Diploma - Innovation & Design Thinking

MIT Mgt Exec Education, Columbia Business School

Bachelor of Commerce - Accounting And Business Management

Calcutta University

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Anindita Mukherjee