Anindo Sinha Chowdhury
Mumbai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Associate
Angel One Limited
MUMBAI
02.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Relationship Manager
HDFC Securities
MUMBAI
03.2018 - 12.2018
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Assisted customers with opening accounts and signing up for new services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Education
Bachelor's of Commerce - Information Technology
Kendriya Vidhalaya
Chandrapur 07.2006 - 02.2011
Skills
Microsoft Excel
undefinedTimeline
Customer Service Associate
Angel One Limited
02.2019 - Current
Relationship Manager
HDFC Securities
03.2018 - 12.2018
Bachelor's of Commerce - Information Technology
Kendriya Vidhalaya
07.2006 - 02.2011
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