Anindya Sarkar
Kolkata
Summary
Dynamic Service In-Charge with 14 years of experience managing service operations and providing technical support. Proficient in configuring L2 and L3 Cisco switches, designing fiber networks, and handling GPON technology. Demonstrated success in driving sales initiatives and delivering exceptional service in South and Central Kolkata. Committed to leveraging strong technical skills and a customer-focused approach to enhance operational efficiency, and ensure client satisfaction.
Overview
14
14
years of professional experience
Work History
Tech Support Executive Jr. (Gr.B)
Wishnet Private Limited
Kolkata
08.2011 - 04.2013
- I worked as a Tech Support Executive Jr. for the first two years. (Gr. B), troubleshooting end-user problems (e.g.) RTO, DHU, page opening issue, etc. .
- New customer registration, configuring IP in desktop, laptop, and home router (Wi-Fi) was part of the job responsibility.
Tech Support Executive Jr. (Gr.A)
Wishnet Private Limited
Kolkata
04.2013 - 06.2014
- One year worked as a Tech Support Executive, Jr. (Gr. A) Troubleshooting end-user problems (e.g., RTO, DHU, page opening issues, etc.)
- New customer registration, configuring IP in desktop, laptop, and home router (Wi-Fi), was part of the job responsibility.
Tech Support Executive Sr. (Gr.A)
Wishnet Private Limited
Kolkata
06.2014 - 05.2016
- For the next two years, I worked as a Senior Tech Support Executive. (Gr.A), maintaining one network hub, configuring L2 and L3 Cisco and Allied switches, and other L2 switches, and managing a team of four members.
Service Incharge - Asst (Gr.A)
Wishnet Private Limited
Kolkata
05.2016 - Current
- Since 2017, I have been working as a Service Incharge - Assistant (Gr. A), handling service in one part of South and Central Kolkata.
- Configuring L2 and L3 Cisco and allied switches, as well as other L2 switches, and recently handling GPON networks, along with configuring OLT and ONU/ONT.
- Managing a team of eight members.
- Maintaining the good health of three service and bandwidth distribution hubs in the area.
- Constant monitoring of the network with the help of the team ensures that any network downtime can be minimized or avoided.
- Designing a fiber network for GPON.
- Since 2020, I have also handled the sales and marketing in the same area, along with my previous responsibilities.
Education
Bachelor of Science - Biological Sciences
Asutosh College
Kolkata07-2008
Higher Secondary (10+2) - Science
Rampurhat High School
Rampurhat03.2005
Madhyamik (10) -
Rampurhat High School
Rampurhat03.2003
Skills
- Team leadership
- Friendly, positive attitude
- Effective conflict resolution
- Effective team management
- Strategic problem resolution
- Problem solving
- Teamwork
- Cisco switch configuration
- GPON network design
- ONU and ONT setup proficiency
- Gpon fiber optic network planning
- Computer skills
- Proficient in managing multiple tasks
- Effective communication
- Quickly adjusting to change
- Fast learner
- Customer service
- Computer literacy
- N
Languages
- Hindi
- Bengali
- English
Hobbies and Interests
- Music
- Cooking
- Gaming
Timeline
Service Incharge - Asst (Gr.A)
Wishnet Private Limited
05.2016 - Current
Tech Support Executive Sr. (Gr.A)
Wishnet Private Limited
06.2014 - 05.2016
Tech Support Executive Jr. (Gr.A)
Wishnet Private Limited
04.2013 - 06.2014
Tech Support Executive Jr. (Gr.B)
Wishnet Private Limited
08.2011 - 04.2013
Bachelor of Science - Biological Sciences
Asutosh College
Higher Secondary (10+2) - Science
Rampurhat High School
Madhyamik (10) -
Rampurhat High School
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