Hoteliers
Anirban Basu
Hotel Management
Kolkata
Summary
Proven Housekeeping professional with a track record of enhancing guest satisfaction at Housekeeping through meticulous attention to detail and adherence to quality control guidelines. Skilled in window cleaning and fostering positive guest experiences, demonstrated by improved satisfaction ratings. Excels in efficient problem resolution and care of fine art, ensuring a pristine and welcoming environment.
Overview
1
1
year of professional experience
Work History
Hotel Housekeeper
Housekeeping
08.2023 - 08.2024
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Education
Hotel Management - Housekeeping
The Institute of Education And Management
Kolkata DumdumSkills
Quality control guidelines
Software
Languages
English
Beginner (A1)
Timeline
Hotel Housekeeper
Housekeeping
08.2023 - 08.2024
Hotel Management - Housekeeping
The Institute of Education And Management
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