Photography
Open To Work
Anirban Biswas
Technical Account Manager
Kolkata
Summary
Dynamic Senior Technical Account Manager with expertise in technical issue resolution and data analytics. Proven ability to lead initiatives that improve account health and reduce churn rates, while mentoring teams to foster a culture of continuous improvement.
Overview
4
4
Languages
4
4
Certifications
12
12
years of professional experience
Work History
Senior Technical Account Manager
Amazon
10.2015 - Current
- Developed strategic plans to enhance customer engagement and drive satisfaction.
- Led cross-functional teams to resolve complex technical issues, improving service delivery efficiency.
- Collaborated with clients to identify opportunities for product enhancements and implementation.
- Utilized data analytics tools to track account performance and inform strategic decision-making.
- Facilitated regular meetings with stakeholders to align on project goals and expectations.
- Supported the onboarding process for new clients, ensuring a seamless transition and setup.
- Mentored junior team members on best practices, fostering a culture of continuous improvement.
- Maintained comprehensive documentation of account interactions, contributing to knowledge sharing.
- Managed complex customer accounts, ensuring timely resolution of issues and effective communication.
- Trained new hire batches with a 100% efficiency report. Developed and delivered training programs on a variety of topics, including leadership, communication, and customer service.
- Facilitated workshops and simulations to enhance participants' skills and knowledge.
- Launched new initiatives aimed at increasing overall account health and reducing churn rates.
- Conducted performance reviews for team members, setting goals and providing constructive feedback.
- Based on my performance record, I was handpicked to lead the first WFH team launched during the COVID-19 period.
- Conducted site-level audits to identify the root cause of performance derailments.
Data Analyst
Serco Global Services
09.2014 - 10.2015
- Worked with Serco Global Services under the Google Maps payroll, where contacted North American business owners over the call and verified existing businesses or recorded new business enrollments on Google Maps.
- Evaluated geographical data for enhancing mapping accuracy.
Education
Bachelor of Technology - Electrical Engineering
Gandhi Institute of Engineering And Technology
Gunupur, India 04.2001 -
Skills
Account management
Account strategy development
Technical account reviews
Engagement strategy
Data analytics
Technical issue resolution
Cross-functional collaboration
Customer satisfaction
Problem-solving
Priority management
Time management
Excellent communication
Organizational skills
Training
Certification
Certified Seasonal Mentor, Amazon
Interests
Videography
Film Making
Story Writing
Film Studies
Timeline
AI Masterclass, Purdue University, Indiana (Ongoing)
06-2026
Python Basics, SimpliLearn
01-2026
Certified Seasonal Trainer, Amazon
06-2020
Certified Seasonal Mentor, Amazon
05-2018
Senior Technical Account Manager
Amazon
10.2015 - Current
Data Analyst
Serco Global Services
09.2014 - 10.2015
Bachelor of Technology - Electrical Engineering
Gandhi Institute of Engineering And Technology
04.2001 -
Personal Accomplishments
- Identified and resolved a regional supply-chain deficiency by launching two self-sustaining retail businesses (a Mini-mart and a Boutique), achieving operational profitability within 18 months.
- Demonstrated market foresight by analyzing local inefficiencies and building a business model that successfully secured 60+ household clients.
- Fostered a customer-centric culture through staff coaching, resulting in 100% self-sustaining daily operations.
Photography, Film making, Film study
- Read multiple books on Film making like Speaking of Films, Deep Focus: Reflections On Cinema, The Master and I: Soumitra on Satyajit, First Person (Volumes 1 & 2) & many more.
- Made fun indoor short films with my nephews: https://www.youtube.com/@Ani1988710