Anirban Das Gupta
Summary
Results-driven CI and Transformation Lead with 23+ years of experience, including 15+ years driving organizational change and continuous improvement initiatives. Demonstrated success in implementing process improvement strategies to optimize efficiency and profitability. Skilled in leading cross-functional teams and fostering a culture of continuous learning and development. Effective communicator with strong ability to influence stakeholders at all levels.
Overview
23
23
years of professional experience
1
1
Certification
Work History
VP (Band 9) CI & Transformation
IBM India Pvt Ltd
11.2023 - Current
- Leading stakeholder engagement and executive leadership communication
- Developing and implementing continuous improvement and transformation strategies for key accounts
- Collaborating with automation, transformation, analytics, AI, and data science teams to identify and execute opportunities
- Setting productivity and cost-saving targets globally and overseeing project execution to meet targets
- Enhancing Lean Six Sigma and Continuous Improvement leadership through training and project mentoring
- Implementing an Online Ideation workflow platform to capture and implement ideas from all employees
- Establishing governance around the progress of the CI & Transformation roadmap with leaders and clients
- Identifying and mentoring projects for Yellow Belt, Green Belt, Black Belt, Master Black Belt, and Champions
AVP Lean Digital Transformation
Genpact E2E Retail and Healthcare vertical
08.2021 - 11.2023
- Developing and implementing Lean Digital Transformation strategies for clients
- Leading digital transformation initiatives in retail, consumer goods, and healthcare sectors
- Implementing automation programs using various RPA platforms
- Deploying AIML solutions to streamline FAO processes
- Driving working capital optimizations and P&L improvement programs
- Overseeing end-to-end transformation of Finance and accounting processes
- Creating and executing value-generating roadmaps for clients
- Managing client relationships and ensuring service delivery excellence
- Implementing Standardization and Global Best Practices across the organization
- Motivating and engaging teams to drive performance and efficiency
- Supporting sales team in developing Blueprints, Contract Renewals, and RFPs
- Leading organizational projects focused on Digital BPO solutions
- Acting as a solution architect to propose new digital solutions to clients
- Motivating change management within Operations and client organizations
- Implementing Business Process Management Systems for Transitioned processes
- Supervising and executing annual Quality function goals.
Lead Consultant
Independent Consultancy supporting
05.2018 - 08.2021
- Led projects for domestic and international BPO clients in the IT industry
- Served as a Lean Six Sigma Master Black Belt Principal Consultant focusing on quality and management
- Achieved a 10X revenue growth in 2 years for a start-up IT company as a Project and Business Development Manager
- Developed Target Operating Model and Strategy roadmap to drive business growth
- Increased clientele by 20% in one year as a Business Development leader
- Conducted client business analysis through various methods such as shadowing, interviews, surveys, and report reading
- Analyzed and interpreted data to identify weaknesses and issues for a private bank
- Formulated recommendations and solutions for a small P&C Insurance company based on client needs and limitations
- Presented findings and suggestions to FMCG clients with practical advice
- Documented and developed detailed business plans for a Global Video Games company using Design thinking
- Assisted clients in plan implementation and issue resolution
- Built an automated Loan application system for a NBFC
- Provided guidance for problem-solving and issue resolution
- Facilitated Lean Action workout and Kaizen Workshop for an E-commerce client
- Implemented Lean methodologies to drive process improvements and efficiency
- Collaborated with cross-functional teams to achieve project goals and deliverables
AVP Quality (Master Black Belt)
WNS Global Services
07.2015 - 05.2018
- Leading the Process Excellence, Analytics, WFM, Automation, and Quality Assurance Team
- Partnering with Global clients and operational leadership to drive process excellence leadership and continual improvement framework
- Collaborating with Global Delivery heads and Delivery Leads to identify and execute strategic priorities and high-impact initiatives
- Orchestrating a team focused on quality DNA, Robotics, automation, productivity, workforce capacity analysis, process risk management, and continual improvement culture-building
- Coaching Black Belts, Green Belts, and Yellow Belts on Lean Six Sigma methodologies and quality assurance discipline
- Driving revenue generation through delivering hard savings and customer benefits
- Playing a key role in the E2E Voice of Partner survey rollout and analysis
- Managing metrics and scorecards to drive process performance
- Implementing risk management strategies and ensuring successful management of audits
- Evaluating process performance through structured quality council routines
- Identifying automation opportunities and conducting Lean Action Workouts
- Steering Lean Transformation and supporting business development team in RPA implementation
- Implementing RPA in Payment process using Automation Anywhere platform
- Actively participating in improving negative balances in P&L Account
Assistant Quality Assurance Manager
WNS GLOBAL SERVICES
05.2005 - 09.2016
- Implemented ISO standards in all processes with zero non-conformities in external audits
- Conducted process mapping and gap analysis project at client's site
- Established and implemented quality control processes at operations site
- Conducted regular quality audits to ensure compliance with industry standards
- Developed and implemented corrective and preventive action plans to address quality issues
- Collaborated with cross-functional teams to improve overall process efficiency and quality control
- Trained staff on quality assurance procedures and best practices
- Senior Consultant Transformation/Strategic Consulting | 04/2009 - 08/2015 | MetLife Global Operations Support Centre | Noida, UP
- Implemented hands-on process approach to educate clients on technology and process improvement initiatives
- Managed and directed multiple business process improvement projects to integrate technology and business operations efficiently
- Led HRSS ASIA project as Program Manager to establish HR Shared Service Center
- Conducted capability assessments for MNC verticals in US, France, Mexico, and other locations
- Completed Process Reengineering project for UK Renewals Process
- Conducted organizational restructuring and change assessments
- Provided PMO support for processes in various locations
- Conducted VSM exercise for Not in Good Order claims
- Acted as a Change Agent in a dynamic environment to drive business impact
- Developed Metrics and KPI's for Leadership reporting
- Supported CSSG PMO to transform call center operations
- Managed Lean Action Workouts and business process re-engineering efforts
- Reduced purchase to order cycle time and reconciliation errors
- Led Migration Excellence Phase 1 as Project Manager
- Supported CMMI Level 5 implementation for BU
- Assisted Transition team in successful transition of new business from a Quality standpoint
Black Belt
HSBC
03.2007 - 04.2009
- Trained 250 agents in Yellow Belt methodology and mentored 24 Yellow Belts, 10 Green Belts, and led 30 Lean projects
- Led Lean action workout to improve First Call Resolution, resulting in a 5% improvement exceeding the target of 3%
- Completed Lean Six Sigma Black Belt projects to reduce Re Route% by 60% and improve Transactional Productivity from 65% to 80%, leading to a release of 20FTE and 20 seats in Prime time
- Managed a project to create a common IT Helpdesk platform for different regions, saving USD $1.2 million
- Spearheaded a 6 Sigma DFSS project for US Mortgage process, resulting in savings of $1ms in premiums
- Seconded to branch to set up Quality processes
- Demonstrated strong leadership skills in managing large teams and complex projects
- Proven track record of delivering cost-saving initiatives and process improvements
- Excellent communication and stakeholder management skills
- Proficient in Lean Six Sigma methodologies and tools
Management Trainee
GE Capital International Services
03.2001 - 09.2006
- Handling Operations for Direct Commercial Insurance Medical Malpractice and Property & Casualty Reinsurance business
- Handled a 60-member Team (Direct reporting to AVP)
Education
Economics with applied statistics -
Pune University
Pune, Maharastra04.2000
Skills
- MS office 365
- Goal Setting
- Strategic Planning
- Business Development
- Project Management
- Performance Improvement
- Staff Management
- MS project
- Visio
- Power BI
- Lean Six Sigma: LSSBB
- MBB
- Fundamentals of Change Management Certified (ADKAR)
- Program Management
- Succession Planning
Accomplishments
- Collaborated with team of 10 members in the development of Project HRSS model development.
- Achieved 95 % accuracy by using RPA for all Manual Payments processing
- Achieved 82.3% improvement in Transaction Productivity by completing Black Belt Project on Transaction Productivity improvement from 64% to 82.3% with accuracy and efficiency.
- Transformation: As PMO helped CSSG(call centre) to transform the call Center operations from a Service to Sales organization
- Supported Transition team in successful
transition of new Business from Quality
standpoint (fix & shift)
Certification
- Lean Six Sigma Master Black Belt
- Lean Six Sigma Black Belt
- Lean Six Sigma Green Belt
- Advanced Lean Training
- Agile training
- Change Management Foundation
- Basics of Scrum
- Artificial intelligence tools and concepts
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Nepali
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit SharingQuote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Software
Jmp
Minitab
Microsoft Vision
MS Office 365
Power BI
Ms Project
R
Interests
Modern technology and Gadgets
Wonderlust
Nature Photography
Music of all kinds
Reading
Timeline
VP (Band 9) CI & Transformation
IBM India Pvt Ltd
11.2023 - Current
AVP Lean Digital Transformation
Genpact E2E Retail and Healthcare vertical
08.2021 - 11.2023
Lead Consultant
Independent Consultancy supporting
05.2018 - 08.2021
AVP Quality (Master Black Belt)
WNS Global Services
07.2015 - 05.2018
Black Belt
HSBC
03.2007 - 04.2009
Assistant Quality Assurance Manager
WNS GLOBAL SERVICES
05.2005 - 09.2016
Management Trainee
GE Capital International Services
03.2001 - 09.2006
Economics with applied statistics -
Pune University
Similar Profiles
Pallavi Kumar Pallavi Kumar null
NA at IBM India Pvt Ltd, Bangalore IBM India PNA at IBM India Pvt Ltd, Bangalore IBM India P
Shruti PaintalShruti Paintal
SERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTDSERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTD
Akhila ShilpaAkhila Shilpa
Senior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt LtdSenior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt Ltd
Sudhir NigamSudhir Nigam
Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)
Vanessa OliveraVanessa Olivera
Retail Sales Associate at Pandora JewelryRetail Sales Associate at Pandora Jewelry