Anirban Gogoi
Jorhat
Summary
Dynamic and results-driven Operations Specialist with over 4 years of experience in ecommerce and risk management. Proven expertise in data-driven decision-making, regulatory compliance, and optimizing business processes. Skilled in SQL, Excel, Tableau, and Power BI, with a strong foundation in project management and stakeholder engagement. Adept at developing and implementing efficient operational processes to improve customer satisfaction and operational efficiency. Demonstrated ability to drive continuous improvement and innovation through analytical approaches and process improvement strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Transaction Risk Investigator
Amazon
Bangalore
07.2021 - 06.2023
- Spearheaded investigation into 1,100 unauthorized account access cases, uncovering a shared shipping account takeover scheme and reducing defect rates below company thresholds.
- Prevented $325,000 in potential losses by identifying and halting fraudulent high-dollar transactions during peak sales periods, earning recognition as Best Investigator of the month.
- Mentored and coached 15 struggling new hires over a 6-month period, dramatically improving their performance metrics and facilitating their conversion to full-time employees.
- Implemented targeted training programs and conducted proactive audits, resulting in a 30% decrease in fraudulent transactions and a 50% reduction in security breaches.
- Developed and executed comprehensive risk mitigation strategies, integrating advanced encryption and multi-factor authentication to enhance platform security.
- Leveraged data analysis tools to investigate suspicious activities, uncovering critical patterns and trends that bolstered overall account security.
- Fostered cross-team collaboration by disseminating key insights, leading awareness campaigns, and contributing to the development of new Standard Operating Procedures (SOPs).
Social Media Analyst
Flipkart/Cogent
Bangalore
07.2019 - 04.2021
- Increased audience engagement by 15% through data-driven content strategies and social media trend analysis
- Managed the brand's content calendar, ensuring consistent and engaging interactions across platforms
- Conducted market and competitor analyses to inform strategic content creation, resulting in a 10% increase in conversion rates
- Optimized inventory alignments based on profitability margins and buyer trends, improving performance during peak seasons.
Education
Electrical, Electronics And Communications Engineering
The Assam Kaziranga University
Jorhat, Assam04-2019
Higher Secondary - Science
Assam Rifles Public School
Jorhat, Assam04-2015
HSLC -
Don Bosco High School
Jorhat, Assam04-2013
Skills
- Data Analysis & Visualization
- SQL
- Microsoft Excel
- Tableau
- Power BI
- Stakeholder Management
- Problem-solving
- Team & Project Management
- Regulatory Compliance
- Root Cause Analysis
- Risk Mitigation
- Project Management
Certification
Lean Six Sigma Yellow Belt, Excel, SQL, Power's, Tableau
Accomplishments
- Won Best Investigator of the Month for going above and beyond and demonstrating Amazon leadership qualities.
- Played a key role in reducing platform risk and enhancing user trust through data-driven risk mitigation strategies at Amazon.
- Achieved a 15% increase in audience engagement and a 10% gain in conversion rates through strategic content creation at Flipkart.
Languages
- English
- Hindi
Hobbies and Interests
- Playing Piano
- Learning about new technologies
- Playing team sports
Timeline
Transaction Risk Investigator
Amazon
07.2021 - 06.2023
Social Media Analyst
Flipkart/Cogent
07.2019 - 04.2021
Electrical, Electronics And Communications Engineering
The Assam Kaziranga University
Higher Secondary - Science
Assam Rifles Public School
HSLC -
Don Bosco High School
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