Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Anirban Lenka

Lead Cloud Support Specialist
Bengaluru

Summary

Dynamic and results-oriented professional with extensive experience in Enterprise Customer Support and Middleware Administration. Equipped with a proven track record of delivering exceptional customer service and ensuring seamless operation of middleware systems. Proficient in troubleshooting complex issues, optimizing performance, and implementing scalable solutions to meet organizational objectives.

Dedicated and seasoned Technical Support Specialist with over 12 years of experience in troubleshooting complex customer technical issues, advocating for customer needs, and driving collaborative solutions.


Committed to optimizing middleware infrastructure and providing reliable support to ensure smooth operations and superior user experiences for critical applications. Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.

Overview

12
12
years of professional experience
7
7
Certifications

Work History

Lead Cloud support

Opentext
03.2019 - Current
  • Manage the deployment and scaling of content server applications on Kubernetes, ensuring high availability and optimal performance
  • Utilize monitoring tools to proactively identify and resolve content server issues, minimizing downtime and improving system reliability
  • Collaborate with development teams to ensure smooth integration of content applications into the Kubernetes environment
  • Work closely with the security team to ensure content server and Kubernetes cluster compliance with best security practices
  • Provided technical support for content server users, addressing inquiries and troubleshooting issues promptly
  • Assisted in the planning and execution of content server upgrades and migrations
  • Conducted regular backups and data restoration procedures to safeguard critical content
  • Collaborated with cross-functional teams to optimize content server performance and resource utilization.

Senior Software Engineer

Oracle
06.2016 - 03.2019
  • Oversee the installation, configuration, and administration of WebLogic servers and middleware components to support a range of applications across diverse environments
  • Implement and maintain middleware infrastructure, ensuring high availability and optimal performance
  • Collaborate with development teams to deploy applications on WebLogic servers, ensuring adherence to best practices and performance optimization
  • Monitor system performance, identify bottlenecks, and proactively resolve issues to maintain seamless operations
  • Conduct regular audits and security assessments to ensure compliance with industry standards and best practices
  • Lead and mentor junior administrators, providing training and guidance to enhance their technical proficiency
  • Managed the administration of WebLogic servers and middleware components, handling system upgrades and patching
  • Developed and maintained automation scripts to streamline routine tasks and improve operational efficiency
  • Collaborated with cross-functional teams to troubleshoot and resolve complex issues impacting application performance
  • Conducted capacity planning and performance tuning to optimize middleware resources and meet increasing demands
  • Played a key role in disaster recovery planning and execution to ensure business continuity.

Associate Consultant

Virtusa
02.2016 - 06.2016
  • Provide tier 2 and tier 3 support for middleware applications, resolving complex incidents and minimizing downtime to ensure seamless operations
  • Collaborate with development teams to deploy new applications and updates, ensuring proper configurations and integrations
  • Monitor application performance, analyze logs, and utilize monitoring tools to identify and address potential issues proactively
  • Execute application deployments and migrations while adhering to change management processes and best practices
  • Create and maintain documentation related to application support processes, troubleshooting steps, and solutions
  • Assisted in the installation, configuration, and maintenance of middleware applications, including application servers and message brokers
  • Troubleshot and resolved application-related incidents, ensuring timely resolution and adherence to service level agreements (SLAs)
  • Conducted regular performance tuning to optimize middleware resources and enhance application response times
  • Collaborated with cross-functional teams to execute application testing, ensuring reliability and scalability
  • Participated in on-call rotation to provide 24/7 support for critical production applications.

IT Analyst

TCS
10.2011 - 02.2016
  • Provide tier 2 and tier 3 support for middleware applications, resolving complex incidents and minimizing downtime to ensure seamless operations
  • Collaborate with development teams to deploy new applications and updates, ensuring proper configurations and integrations
  • Monitor application performance, analyze logs, and utilize monitoring tools to identify and address potential issues proactively
  • Execute application deployments and migrations while adhering to change management processes and best practices
  • Create and maintain documentation related to application support processes, troubleshooting steps, and solutions
  • Assisted in the installation, configuration, and maintenance of middleware applications, including application servers and message brokers
  • Troubleshot and resolved application-related incidents, ensuring timely resolution and adherence to service level agreements (SLAs)
  • Conducted regular performance tuning to optimize middleware resources and enhance application response times
  • Collaborated with cross-functional teams to execute application testing, ensuring reliability and scalability
  • Participated in on-call rotation to provide 24/7 support for critical production applications.
  • Planned computer systems using information engineering, data modeling, and structured analysis

Skills

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Certification

OpenText Certified Administrator - Extended ECM for Microsoft Office 365

Timeline

Lead Cloud support

Opentext
03.2019 - Current

Senior Software Engineer

Oracle
06.2016 - 03.2019

Associate Consultant

Virtusa
02.2016 - 06.2016

IT Analyst

TCS
10.2011 - 02.2016

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Anirban LenkaLead Cloud Support Specialist