Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic
ANIRBAN PRAMANICK

ANIRBAN PRAMANICK

KOLKATA

Summary

Experienced Desktop Support Engineer with 5 years of hands-on expertise in troubleshooting hardware, software, and network issues. Skilled in providing technical support to end-users, managing system upgrades, and maintaining IT infrastructure. Strong knowledge of Windows OS, Active Directory, and remote support tools. Committed to delivering efficient and user-friendly IT solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Desktop Support Engineer

Multi Reach Media Pvt Ltd
03.2023 - 07.2025
  • Monitored server performance metrics using tools like SolarWinds Network Performance Monitor.
  • Installed, configured, and troubleshot desktop applications such as Microsoft Office Suite, Adobe Creative Suite.
  • Provided technical support for desktop hardware and software issues.
  • Configured and installed operating systems on user workstations.

Hardware Support engineer

Wish Net Pvt Ltd
04.2022 - 03.2023
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Configured user accounts, permissions and passwords according to company policies.

Desktop Support Engineer

Calcutta Club Ltd
10.2019 - 03.2022
  • Provided technical support for desktop systems and applications at a private members' club.
  • Assisted users with troubleshooting hardware and software issues effectively.
  • Installed and configured new desktops, ensuring optimal performance for staff.

Education

Bachelor of Computer Applications -

Manipal University
Noida
02-2023

Senior secondary examination -

Haryana Council of Open Schooling
Haryana , Rohtak
01.2019

Secondary examination -

Haryana Council of Open Schooling
Haryana Rohtak
01.2017

Skills

  • Adobe Photoshop
  • Adobe Lightroom
  • Windows server installation
  • System administration
  • Remote desktop management
  • SQL Server
  • Active Directory management

Certification

  • CCNA
  • AWS Cloud Assessment
  • Basic diploma certification in office 2007
  • Linux administrator

Disclaimer

DATE : PLACE : KOLKATA

Timeline

Senior Desktop Support Engineer

Multi Reach Media Pvt Ltd
03.2023 - 07.2025

Hardware Support engineer

Wish Net Pvt Ltd
04.2022 - 03.2023

Desktop Support Engineer

Calcutta Club Ltd
10.2019 - 03.2022

Bachelor of Computer Applications -

Manipal University

Senior secondary examination -

Haryana Council of Open Schooling

Secondary examination -

Haryana Council of Open Schooling

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