Anirban Purkayastha
Collections Manager
Bangalore,Karnataka
Summary
Goal-driven Collections Manager reduces delinquencies and mitigate risks. Prepared to bring 14 years of in-depth experience to support organizational needs.
Overview
17
17
years of professional experience
21
21
years of post-secondary education
Work History
Collections Manager
Oracle India Pvt Ltd
03.2010 - Current
- Managing Collections for North America region
- Encouraging Customer centric approach
- Pivotal in relationship building with Customers, Partners, Sales, Operations and Finance teams.
- Instrumental in setting and strategizing quarterly targets for cash collections & AR reduction.
- Accountable for introducing process improvement plans
- Mentoring ICs & Leads to improve their competency for career growth
- Organizing training programs to develop & groom potential employees.
- Effectively working with peers & Management towards reducing DSO for the entire NAMER Region.
- Instrumental in relationship building with both internal & external customers & motivating peers to drive best practices & schedule sessions for knowledge transfer.
- Actively participating in planning & strategizing upcoming events with senior management
- Assisted Quality Team in performing RCA to improve efficiency.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Contributing significantly towards supporting multiple Internal Departments to resolve issues.
- Oversaw daily posting of payments to customer accounts.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Process Specialist
Infosys BPO Ltd
09.2007 - 03.2010
- Process Specialist for British Telecom resolving Broadband issues within network
- Providing updates to Broadband Resellers regarding progress of resolution of issues.
- Assisting Broadband Resellers logging complaints regarding broadband issues for End users.
- Carrying out Diagnostic Tests on Broadband Line.
- Assigning Tickets to specialized team if necessary.
- Booking appointments for Engineers to visit end-users' premises if necessary.
- Raising Escalations for prioritizing resolution.
- Handling Escalation queue for quickest resolution of network faults & closing escalations.
- Collaborating with cross-functional teams to develop innovative solutions
Education
MBA - Operations
01.2011 - 12.2013
Bachelor of Commerce - Accounting
08.2003 - 07.2006
Higher Secondary -
07.2001 - 07.2003
Secondary -
01.1988 - 06.2001
Skills
Collections/ Order to Cash Management
Customer Success
Employee Success
Team Management
Performance Improvement
Process & Efficiency Improvement
Operations Management
Dispute Management
Growth Initiatives
Analytical Reasoning
Accomplishments
- Acknowledged for outstanding performance at Oracle India Pvt. Ltd.
- Recognized as a Right Candidate to be a part of the Core Team in the Process Improvement Project.
- Best Team in the year 2022 & 23
- Best Manager in the year 2022 & 23
- Appreciations from VP of Order-to-Cash Strategy and Operations.
- Appreciations from GVP of Sales
Languages
English
Hindi
Bengali
Assamese
Timeline
Sikkim Manipal University - MBA, Operations
01.2011 - 12.2013
Collections Manager - Oracle India Pvt Ltd
03.2010 - Current
Process Specialist - Infosys BPO Ltd
09.2007 - 03.2010
Gauhati Commerce College - Bachelor of Commerce, Accounting
08.2003 - 07.2006
Assam Higher Secondary Education Council (AHSEC) - Higher Secondary ,
07.2001 - 07.2003
Secondary Education Board of Assam (SEBA) - Secondary ,
01.1988 - 06.2001