Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Anirban Purkayastha

Collections Manager
Bangalore,Karnataka

Summary

Goal-driven Collections Manager reduces delinquencies and mitigate risks. Prepared to bring 14 years of in-depth experience to support organizational needs.

Overview

17
17
years of professional experience
21
21
years of post-secondary education

Work History

Collections Manager

Oracle India Pvt Ltd
03.2010 - Current
  • Managing Collections for North America region
  • Encouraging Customer centric approach
  • Pivotal in relationship building with Customers, Partners, Sales, Operations and Finance teams.
  • Instrumental in setting and strategizing quarterly targets for cash collections & AR reduction.
  • Accountable for introducing process improvement plans
  • Mentoring ICs & Leads to improve their competency for career growth
  • Organizing training programs to develop & groom potential employees.
  • Effectively working with peers & Management towards reducing DSO for the entire NAMER Region.
  • Instrumental in relationship building with both internal & external customers & motivating peers to drive best practices & schedule sessions for knowledge transfer.
  • Actively participating in planning & strategizing upcoming events with senior management
  • Assisted Quality Team in performing RCA to improve efficiency.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Contributing significantly towards supporting multiple Internal Departments to resolve issues.
  • Oversaw daily posting of payments to customer accounts.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

Process Specialist

Infosys BPO Ltd
09.2007 - 03.2010
  • Process Specialist for British Telecom resolving Broadband issues within network
  • Providing updates to Broadband Resellers regarding progress of resolution of issues.
  • Assisting Broadband Resellers logging complaints regarding broadband issues for End users.
  • Carrying out Diagnostic Tests on Broadband Line.
  • Assigning Tickets to specialized team if necessary.
  • Booking appointments for Engineers to visit end-users' premises if necessary.
  • Raising Escalations for prioritizing resolution.
  • Handling Escalation queue for quickest resolution of network faults & closing escalations.
  • Collaborating with cross-functional teams to develop innovative solutions

Education

MBA - Operations

Sikkim Manipal University, Bangalore
01.2011 - 12.2013

Bachelor of Commerce - Accounting

Gauhati Commerce College, Guwahati
08.2003 - 07.2006

Higher Secondary -

Assam Higher Secondary Education Council (AHSEC), Assam
07.2001 - 07.2003

Secondary -

Secondary Education Board of Assam (SEBA), Assam
01.1988 - 06.2001

Skills

Collections/ Order to Cash Management

Accomplishments

  • Acknowledged for outstanding performance at Oracle India Pvt. Ltd.
  • Recognized as a Right Candidate to be a part of the Core Team in the Process Improvement Project.
  • Best Team in the year 2022 & 23
  • Best Manager in the year 2022 & 23
  • Appreciations from VP of Order-to-Cash Strategy and Operations.
  • Appreciations from GVP of Sales

Languages

English
Hindi
Bengali
Assamese

Timeline

Sikkim Manipal University - MBA, Operations
01.2011 - 12.2013
Collections Manager - Oracle India Pvt Ltd
03.2010 - Current
Process Specialist - Infosys BPO Ltd
09.2007 - 03.2010
Gauhati Commerce College - Bachelor of Commerce, Accounting
08.2003 - 07.2006
Assam Higher Secondary Education Council (AHSEC) - Higher Secondary ,
07.2001 - 07.2003
Secondary Education Board of Assam (SEBA) - Secondary ,
01.1988 - 06.2001

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Anirban PurkayasthaCollections Manager