ANIRBAN SADHUKHAN

• · 15+ Years of relevant experience in IT Systems/Operations management in reputed companies. BSc, MSC (IT), MBA (IT System Management)
• Certified ITIL V3 Foundation and managing team for ITIL Processes involving Problem, Incident & Change Management, SLA Management, Resource Administration, Quality Management, Client Relationship Management and Service Delivery
• Resourceful in mapping business requirements, technical documentation, application design, development, integration, testing and troubleshooting for information systems.
• Technical skill set in project management, customer service, incident management and escalation management.
• Subject matter expertise in IT Services Management (ITSM) methods, processes & practices and working on cost effective solutions to meet customer / business requirements.
• Trusted IT Executive recognized as a consistent performer for ling-horizons business assessments, integration support and delivery of targeted technical improvements.
• Exceptional in using Global Standard Operational Procedures for implementation of ITIL - Service Management
• Agile Scrum Foundation with Project Management skills.
• Coordination with IT team members on Level 3 supports across the globe.
• Possess basic knowledge of MS Azure and Cloud Computing
• Strong interpersonal skills as well as aptitude to manage multiple priorities in a fast-paced environment.
• Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle.
• Telecom knowledge, including VOIP phone setup and mobile device management.
• Support Team member of global Windows virtual computers Azure based cloud solution.
• Managing an IT Operations Team or Leading a Client Support/ End Users support Team. Cloud Technology Support Specialist (Azure/GCP)
• Targeting new heights of success with high standard sincerity, integrity, hard work & dedication and leaving a mark of excellence on every step in IT Services, Operations Management, Systems Management & IT Infra support with a company providing continuous learning and development opportunities in a fast-paced and constantly evolving environment. Want to contribute my skills and experience to the company's growth.
• Resourceful IT Operations Analyst known for high productivity and efficient task completion. Specialize in system troubleshooting, network management, and security protocols. Excel in problem-solving, teamwork, and adaptability to ensure seamless IT operations across diverse environments. Possess strong communication skills which facilitate effective collaboration with all levels of staff and management.
• Results-driven IT Technical Operations Lead known for exceptional productivity and efficiency in task completion. Specialize in system administration, network security, and cloud computing management. Excel in leadership, problem-solving, and communication, ensuring seamless operation and team synergy. Contribute to organizational success through proactive issue resolution and innovative technology deployment.

Managing an IT Operations Team or Leading a Client Support/ End Users support Team. Cloud Technology Support Specialist (Azure/GCP)

Cloud Computing:

· Knowledge on MS Azure Fundamentals (AZ-900)

· Knowledge on Microsoft AZ-104 Azure Administrator.

· Fundamental and essentials knowledge of Azure infrastructure

· Creating resource group, resources, ARM, moving resources, handling of subscriptions.

· Knowledge of Citrix or Terminal Services configurations and troubleshooting

Networking

· ISP Vendor Management with SLA Calculation

· LAN &WAN Environment; troubleshooting of LAN &WAN and fault finding on LAN &WAN

· L1 Network Operations Centre (NOC)

· Configuring IP Phone as per the scope defined by company, troubleshooting IP phone issue and providing voice mail support.

Server Level Skills

· Basic Level of on-premises Server Administrator.

· Knowledge and working experience in Windows servers administration.

· Create, change, and delete user accounts per request. Provide Tier III/other support per request from various constituencies - Investigate and troubleshoot issues.

Computer Hardware

· Experience in handling of different types of Laptop/Desktops with modern technology of different brands.

· Installation and Support to various types of Local & Network Printer

· Provide support to different types of handheld devices.

OS/Software/Applications

· Experience in supporting Windows operating system and Client software like MS Office, VPN, Antivirus and others corporate related software and troubleshooting.

· Responsibility for web-based business applications and ensuring they are available and operational.

· Strong troubleshooting skills of IT systems

· Good written and verbal communication skills. Comfortable communicating in person and via phone /e-mail with peers, management, contractors and vendors.

· Identifying and Evaluate Technology Solutions. Problem Solve, Troubleshoot, Identify Potential Issues.

· Onboard New Users and users training on joining and periodic training and awareness program on new technologies.

· Work with Cross-Functional Teams. Attend meetings with users (internal/external) to analyze, troubleshoot and diagnose hardware problems

· Actively update, maintain and monitor all aspects of computer networks.

· Install and configure computer systems and applications within the company and for external support people from various vendor partner management teams.

· Respond to customer inquiries and assist in troubleshooting and resolving challenges.

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

· Take ownership of issues until resolution.

· Assist management in creating training materials pertaining to process, creating knowledge base as annual goals, troubleshooting and usage.

· Act as the initial point of contact for all computer and system related concerns from clients or other employees

· Good knowledge on IT infrastructure.

· Ability to lead a team.

· Fully flexible to learn technology at all the time and utilize skills to the company and to be a part of prospect of the company.

· IT Project Management skills for small or medium as per company projects.

· Part of company transforming digitalization projects.

• Microsoft AZ-104 Azure Administrator exam certification, 05/2021, UDEMY
• GCP Fundamental from Udemy Training course -2022
• Agile Scrum Foundation, 2018, Simplilearn
• PMP Online Course Certificate, 04/2015, Simplilearn
• ITIL 2011 Foundation, 2014, Peoplecert
• Dell Online Self Dispatch Desktop Certification
• Dell Online Self Dispatch Notebook Certification
• A+ (Honours in Hardware Engineering), 2005, IIHT
• Diploma in Computer Hardware & Network Maintenance (DCHM), 2004, Youth Computer Training Centre (Under WB Govt)
• CCNA (640-802) Certified
• MCSA-2003-Messaging (Microsoft Certified System Administrator-2003)
• MCP-2003 (Microsoft Certified Professional)

• Flat no 402, Dhyanish Sikdar apartments 1-22-114/3/2, Usha mulla pudi road, yellammabanda, Kukatpally, Hyderabad, 500072, India

Date of Birth: 04/14/82

• English
• Hindi
• Bengali

• Received many awards throughout my 14 years journey with Ecolab/Nalco. Attended many IT training offline and online as and when required.
• Unskilled myself as per requirements raised by Company.
• Rated Strong performer every year since my joining to Ecolab.

• As I am in IT support functions, so I am not only limited to my current role in this organization, I keep on my eyes with new technology and love to spend time with Technical articles, books and online studies.
• Listening Music
• Family Time
• Monitor my child's Education and progress