Anirban Deb Roy

Work History

Aakash Educational Services Limited

08.2022 - Current

Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
Improved operational efficiency by implementing new processes and streamlining existing workflows.
Maintained and prioritized to-do list, and followed up to complete tasks on time.
Collaborated with cross-functional teams to achieve project goals and meet deadlines.
Streamlined the collection process in the B2B workflow by coordinating effectively with both parties, enhancing efficiency, and communication.
Developed data-driven pricing strategies through market analysis, optimizing profitability, and enhancing competitive positioning.
Contributed to the Order Punching Cycle for CRP orders on LeadSquared, leading to a 50% improvement in order reconciliation processes, enhancing overall efficiency and accuracy in order management.
Conducted daily analysis of branch transactions to identify and resolve concerns promptly, prioritizing
issues to maintain operational efficiency.
Ensured accuracy and clarity in reporting, providing valuable insights and recommendations to senior leadership for strategic decision-making.

Dhani HealthCare Limited

11.2021 - 07.2022

Handled difficult situations calmly, maintaining professionalism at all times.
Managed high call volumes with exceptional time management and multitasking skills.
Improved customer satisfaction by promptly addressing inquiries and resolving issues.
Dynamic professional with experience in onboarding, subscription management, pharmacy, and store operations, ensuring seamless process execution across diverse roles.

Ienergizer IT Services Pvt. Ltd.

09.2020 - 08.2021

Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Highly motivated sales professional with a proven track record of driving revenue growth and building strong customer relationships.
Passionate about learning and committed to continual improvement.

Aegis Customer Support Services Private

07.2017 - 08.2020

Set clear goals to monitor targets and offered real-time input on performance and motivation.
Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.