Salesforce
Anirban Deb Roy
Sales & Order Operation Associate
P-101, Flat No. 1, Ground Floor , Sector 11, Noida, Gautam Buddha Nagar, Uttar Pradesh
Summary
Results-driven candidate with a proven track record of delivering exceptional administrative support in fast-paced office environments. Skilled in managing multiple projects and prioritizing tasks for seamless operations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sales & Order Operation Associate
Aakash Educational Services Limited
08.2022 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do list, and followed up to complete tasks on time.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Streamlined the collection process in the B2B workflow by coordinating effectively with both parties, enhancing efficiency, and communication.
- Developed data-driven pricing strategies through market analysis, optimizing profitability, and enhancing competitive positioning.
- Contributed to the Order Punching Cycle for CRP orders on LeadSquared, leading to a 50% improvement in order reconciliation processes, enhancing overall efficiency and accuracy in order management.
- Conducted daily analysis of branch transactions to identify and resolve concerns promptly, prioritizing
issues to maintain operational efficiency. - Ensured accuracy and clarity in reporting, providing valuable insights and recommendations to senior leadership for strategic decision-making.
Customer Care Officer
Dhani HealthCare Limited
11.2021 - 07.2022
- Handled difficult situations calmly, maintaining professionalism at all times.
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Dynamic professional with experience in onboarding, subscription management, pharmacy, and store operations, ensuring seamless process execution across diverse roles.
Assistant Executive Customer Service
Ienergizer IT Services Pvt. Ltd.
09.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Highly motivated sales professional with a proven track record of driving revenue growth and building strong customer relationships.
- Passionate about learning and committed to continual improvement.
Operations Executive
Aegis Customer Support Services Private
07.2017 - 08.2020
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor in Commerce Honours - Finance & Marketing
05.2017 - 12.2020
Skills
Order Management
CRM Management
Process Improvements
Operational Efficiency
Operational Reporting
Database Management
MS Excel & spreadsheets
Problem-solving abilities
Task Prioritization
Analytical Skills
Adaptability and Flexibility
Software
ERP
Phoenix
Quicksight
Timeline
Sales & Order Operation Associate - Aakash Educational Services Limited
08.2022 - Current
Customer Care Officer - Dhani HealthCare Limited
11.2021 - 07.2022
Assistant Executive Customer Service - Ienergizer IT Services Pvt. Ltd.
09.2020 - 08.2021
Operations Executive - Aegis Customer Support Services Private
07.2017 - 08.2020
University of Delhi - Bachelor in Commerce Honours, Finance & Marketing
05.2017 - 12.2020