Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Aniruddh Bakale

Bengaluru

Summary

Highly motivated Transaction Monitoring Analyst with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Transaction Monitoring Analyst

Concentrix
Bengaluru
12.2023 - Current
  • Review alerted transactions in customer accounts for potential suspicious activity.
  • Identify and review for any signs of Money Muling or Money Laundering activity.
  • Analyze transaction patterns for any suspicious behavior.
  • Review user's KYC documents and activity history.
  • If necessary, Investigate associates of the primary user to mitigate risk.
  • Raise Suspicious Activity Reports (SAR) to relevant teams for further investigation as needed.
  • Prepared detailed reports on all investigations conducted, including findings, recommendations and follow-up actions taken.
  • Make decisions to clear or reject alerts and escalate cases to the Financial Investigation Unit (FIU) team when necessary.

Transaction Risk Investigator

Amazon
Bengaluru
11.2020 - 12.2023
  • Analyzed customer chargeback disputes and credit card transactions to identify fraudulent activity.
  • Gathered evidence for dispute resolution, including transaction records, customer correspondence, and other relevant documents.
  • Researched and reviewed all aspects of the dispute process in order to determine root cause of the problem.
  • Responded promptly to customer inquiries about their disputes via email.
  • Provided training sessions on how to reduce risk associated with chargebacks.
  • Handled and resolved merchant problem escalations and chargebacks.

Senior Executive

Aegis
Bengaluru
08.2019 - 09.2020
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.

Education

Bachelor of Engineering - Computer Science

B.L.D.E A’s College of Engineering

Pre Univeristy -

Tungal P.U Science College

High School/SSLC -

St. Joseph’s English Medium High School

Skills

  • Analytical skills
  • Interpersonal skills
  • Financial transaction
  • AML
  • Risk assessment
  • SAR
  • KYC
  • Due diligence
  • Detail-oriented
  • Documentation
  • MS Office

Accomplishments

  • Awarded "Best Trainee" at Aegis in 2019 for outstanding performance and dedication during training period.
  • Awarded for achieving 100% performance rating in terms of quality and number of cases resolved for May, July, and August 2022 at Amazon, demonstrating consistent excellence and efficiency in handling tasks.
  • Awarded for exceptional performance rating in terms of quality for the months of February, March, and April 2024 at Concentrix, showcasing a commitment to delivering high-quality work consistently.
  • Recognized for outstanding performance and promoted to the Risk Based Review (RBR) team at Concentrix in less than 4 months, reflecting strong skills and contributions to the organization.

Languages

English
Advanced
C1
Hindi
Advanced
C1
Kannada
Advanced
C1

Timeline

Transaction Monitoring Analyst

Concentrix
12.2023 - Current

Transaction Risk Investigator

Amazon
11.2020 - 12.2023

Senior Executive

Aegis
08.2019 - 09.2020

Bachelor of Engineering - Computer Science

B.L.D.E A’s College of Engineering

Pre Univeristy -

Tungal P.U Science College

High School/SSLC -

St. Joseph’s English Medium High School

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Aniruddh Bakale