Accomplished Technical Service Engineer at Harshad Group, leveraging expertise in equipment troubleshooting and communication skills to enhance machinery division. Successfully reduced manufacturing costs by 10% through innovative solutions. Proven track record in optimizing processes and delivering exceptional customer service, driving industry standards in the jewellery sector.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Service Engineer And Coordinator
Harshad Group
Jaipur
11.2024 - Current
Engaged with prestigious Harshad Group, establishing standards in jewellery market by catering to customer needs and evolving with market demands for over half a century with unwavering systems and devotion.
With specialized knowledge and skills advancing machinery division through troubleshooting, installation, maintenance, and training connected to machines.
Also, optimizing consumables and spares durability through development of machine operating procedures and core process elements.
Machines mainly encompass 3D printers (both DLP & LCD), induction casting, wax injectors, laser welders, laser markers, plating and decreasing.
Partnered with distinguished Middle East-based Harshad Group, setting industry standards in jewellery sector by fulfilling customer requirements and embracing necessary adaptations driven by market trends for more than 50 years with impeccable systems and dedication.
Investigated customer complaints and identified root cause of issues.
Assisted in the development of training materials for technicians working in the field.
Monitored system performance after completing repairs or installations.
Service Engineer
Western Equipment’s & Allied Pvt. Ltd.
01.2021 - 11.2024
Supply high-grade machinery and consumables to jewellery manufacturing sector
Directed handling of critical machine failures at customer locations, encompassing PLC/software programming and mechanical diagnostics for effective corrections
Maintained accurate records of work performed in order to ensure quality assurance.
Prepared detailed reports of system performance after installation or upgrades.
Conducted consistent progress meetings with foreign partners to guarantee high-quality services for clients.
Engineered Excel spreadsheet to monitor customer data and facilitate thorough reconciliation procedures.
Evaluated customer feedback, driving improvements in processes and service quality.
Trainee
Orotig S.P.A
05.2023 - 05.2023
Conducted comprehensive training on establishing optical alignments for both flash laser source and chain making machine alongside operational handling of critical breakdowns
Developed skills for resolving critical technical issues that may cause total equipment failure when improperly handled.
Assisted with training new employees on company policies and procedures.
Developed marketing campaigns to increase brand awareness.
Identified needs of customers promptly and efficiently.
Maintained positive working relationship with fellow staff and management.
Trainee
Schultheiss GmbH
05.2023 - 05.2023
Facilitated targeted training sessions conducted by WEAPL for VPC (vacuum pressure casting) PLC/Windows software.
Outline complete steps for flashing and reinstalling software in PLC-driven VPC machines
Managed troubleshooting of software problems like display freezing and thermocouple errors on Windows-based VPC machines
Mastered synchronization of Schultheiss machines within identical IP address framework to facilitate collaborative reporting of operational status viewable on handheld, laptop, or tablet devices
Set specific goals for projects to measure progress and evaluate end results.
Organized client meetings to provide project updates.
Trainee
Masterix SRL
07.2022 - 07.2022
Coordinated international training sessions hosted by WEAPL in Jaipur, integrating education on pneumatic functions, operational techniques, and management of critical emergency faults across multiple machine operations.
Develops proficiency in application processes to create precise and refined wax designs that result in final products in precious metal castings.
Worked alongside senior team members to learn related job tasks and roles.
Monitored operations and reviewed records and metrics to understand company performance.
Trainee
Orotig S.P.A
05.2022 - 06.2022
Executed international training sessions organized by WEAPL in Mumbai, focusing on PCB troubleshooting, laser optical alignment, and operational functions such as managing critical machine faults and various machine operations.
Secured International Certificate by participating in comprehensive training
Developed essential skills and techniques through diligent practice.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Project Engineer
Aurcher Projects Pvt. Ltd.
New Delhi
08.2019 - 12.2020
Oversaw critical phases of projects, focusing on testing and commissioning to ensure successful outcomes
Orchestrated complete supply, installation, testing, and commissioning of FFS for PCI Building (Blast Furnace) at Bhilai Steel Plant (SAIL, BSP, Chhattisgarh), which involved supply, installation, testing, and commissioning of 100NB main hydrant line in conjunction with 80NB line for hydrant valve and 25NB line for hose reel.
Performed testing with a hold time of 2 hours at gate valve level under 10kg/cm2 pressure & sustained 80bar pressure for 4 hours atop PCI Building (38M)
Employed project management best practices to effectively complete 2 projects within 10-lakh budget.
Achieved performance standards in erection, testing, and commissioning exceeding all quality metrics by 20%
Accomplished delivery of most jobs one week in advance
Workshop Supervisor
Al-Khaleej Metals
12.2018 - 06.2019
Manage aluminum waste recycling within company, including foils, AC vents, cooler vents, beer bottle caps, and AC compressors melted in small furnace and reshaped into diverse moulds.
Ensures system and product quality by developing testing methods, evaluating finished product and system capabilities, and verifying fabrication, assembly, and installation processes.
Compiles product reports through information collection, trend analysis, and data summarization.
Supplying engineering insights through responsive answers to questions and requests.
Safeguards product and company reputation through strict adherence to government regulations.
Orchestrated deployment of pivotal features by organization guided by research stemming from practical interactions with multiple labor forces.
Utilized Six-Sigma methodologies to enhance production processes and quality assurance of metals.
Fulfilled all tasks within time constraints dictated by customer.
Mechanical Engineering Intern
Multi-Metals Limited
05.2017 - 07.2017
Refines manufacturing processes via design and modification of equipment for efficient component fabrication, assembly, and installation.
Managed everyday site operations diligently and proficiently.
Assisted senior engineer in executing daily operational functions.
Carried out initial production review and analysis to launch research process.
Developed approximately 20 essential designs utilizing AutoCAD and CATIA.
Enhance support for manufacturing engineers and labor following established designs and procedures.
Reduced manufacturing costs by 10% through application of technical expertise
Education
Bachelor of Technology - Mechanical Engineering
Rajasthan Technical University
06.2018
Skills
Mechanical testing methodologies
Product development and leadership
AutoCAD
CATIA
MS Office & Adobe Acrobat
Customer service
Communication skills
Problem solving
Hardware maintenance
Equipment troubleshooting
Technical troubleshooting
Pneumatic systems
Hazardous materials handling
Personal protective equipment
Technical documentation
Root cause analysis
Technical training
Date of Birth
17 January 1996
Marital Status
Unmarried
Languages
Hindi
Native
Native
English
Proficient (C2)
C2
Certification
AutoCAD (CAD Easy)
CATIA (CAD Easy)
Accomplishments
Effectively close all the customer calls for the breakdown of machines within 2 days, and save the customer production cost by 50% per day
Implemented technical and management techniques to resolve the customer query in the field
Outclassed all the other field engineers during international training sessions in Mumbai
Effectively applied project management best practices to complete 2 projects within a budget of 10-lakh.
Exceeded all quality metrics for erection, testing, and commissioning by 20%
Delivered most jobs one week ahead of schedule
Implementation of key features by the organization is based on my research after practically working with other labor forces
Effectively applied Six Sigma techniques to ensure the production and quality of metals
Delivered all jobs within the timeframe given by the customer
Created around 20 required designs with AutoCAD and CATIA
Cut the extra cost of manufacturing by 10% using technical expertise.
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