Aniruddha Bhowmick
Bengaluru
Summary
Accomplished business operation manager with extensive experience in strategic planning, resource management, and performance management. Proven track record in developing key performance indicators, analyzing complex datasets, and presenting actionable insights to stakeholders. Demonstrated expertise in program and project management using Agile and Waterfall methodologies. Successfully led cross-functional teams, optimized recruitment processes, and enhanced operational efficiency through headcount analysis and capacity management. Adept at stakeholder engagement, client management, and implementing innovative talent acquisition initiatives. Astute business operations manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Career goal: leverage strategic planning and execution skills to drive organizational success.
Overview
19
19
years of professional experience
Work History
Business Operation Manager
Primestar-HPE
01.2024 - Current
- Developed and maintained key performance indicators aligned with strategic goals, providing critical reporting to board members and external regulators.
- Analyzed complex datasets to identify trends and actionable insights, presenting findings to diverse stakeholders.
- Played a pivotal role in the division’s strategic planning, setting goals and monitoring performance to meet organizational objectives.
- Organized and facilitated executive-level meetings, ensuring seamless execution and follow-up on actionable items.
- Program and Project Management (Agile & Waterfall methodologies)
- Coordinated recruitment, onboarding, and ongoing learning opportunities to build a high-performance team culture.
- Designed and delivered employee engagement events and developed bespoke training programs to address team-specific needs.
Capacity & Resource Manager
ABSOLUTE LABS
07.2023 - 11.2023
- Conduct due diligence on People Checks in Cirrus to verify the accuracy of profiles, cost centres, and staff levels.
- Adapt to evolving work environments and operate under pressure with urgency.
- Manage RMT tasks primarily involved in E-time Security and Access Management. Manage Roll-Forward activities and complete Data Cleansing activities by the EDC Team. Attend weekly, bi-weekly, and monthly meetings to coordinate with clients and engagement teams.
- Drive process excellence and standardization by regularly reviewing existing processes.
- Worked closely with the HR department to identify skill gaps and plan for future resource requirements through recruitment or training. Implemented resource management tools and software to streamline scheduling, tracking, and reporting processes.
- Spearheaded the design and deployment of innovative talent acquisition initiatives, enhancing organizational competitiveness.
- Optimized recruitment processes, achieving a 10% improvement in candidate experience and hiring cycle time.
- Collaborated with vendors to source cutting-edge recruitment technologies, negotiating contracts to save 15% in costs.
Recourse Deployment Manager
IBM
01.2018 - 05.2023
- Coordinated and supported 4 cross-functional teams of 12+ members each to operate on a 2-week sprint cadence and deliver high-quality products
- Ensured smooth collaboration and communication among extended team members, such as designers, analysts, and stakeholders, using tools like MS Tracked and managed team Visual Management Boards using Jira and Rally, and provided regular reports on sprint progress, velocity, burndown, cycle time, and other metrics
- Provided mentoring and coaching to team members on agile practices, such as user stories, acceptance criteria, estimation, prioritization, and retrospectives
- Resolved conflicts and removed impediments that hindered the team's performance and delivery
- Increased the agile maturity of the teams by 25% as measured by the maturity tools
- Achieved 90% of the OKRs and KPIs as defined for the project/program
- Analyzed operational processes and workflows, identifying bottlenecks and areas for improvement
- Conducted time and motion studies to optimize resource allocation and enhance operational efficiency
- Developed standard operating procedures (SOPs) and training manuals to ensure consistent and efficient execution of tasks
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Project Staffing Professional
IBM
01.2012 - 01.2017
- The Resource Deployment Manager coordinates interviews and selection processes for new hires
- Responsible for the management and delivery of resources for a project or programme
- Supports projects by filling open seats for all resource channels, serving as a single point of responsibility for the duration of assigned engagements
- Works with projects and supply channels to make sure seats are properly tagged, filled, and closed, including maintenance of staffing plans, assignments, and project on-boarding / off-boarding
Technical Support Representative
IBM
01.2008 - 01.2011
- Responsible for the management and delivery of resources for a project or programme
- Used to support Belkin Network-related products such as Router, Modem, Wi-Fi
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
- Resolved customer queries over the telephone and by email
Technical Support Representative
Microland Limited
01.2007 - 01.2008
Customer Support Representative
SCICOM - NOKIA
01.2006 - 01.2007
Education
BCOM - Bachelor of Commerce
04-2005
SSLC -
AMU
05-2002
PUC -
CAEHS
04-2000
Skills
- Headcount analysis
- Production planning and control
- Effective Resource Allocation
- Capacity Management
- Performance management
- Attrition Management
- Transition management
- Program & Project Management
- Data Analytics & KPI Development
- Strategic Planning & Execution
- Stakeholder Engagement
- Client Management
- Strategic Planning
- Implementation
- Budgeting and forecasting
- Business administration
- Contract management
- Contracts & negotiations
Accomplishments
- Resolved the Partner issue by fixing the leakage and the fallouts reoccurring also automated by implementing the Early Warning system.
- HR and RM Tool Implementation in
Absolute Labs in the Year 2023 - My SA Tool (My Staffing Advisor) Rollout in IBM GBS
- GBS_CIC_BLUEBOOK IBM HR Team
- GRC (Governance Risk & Compliance Tool) Implementation for FMCG client
Timeline
Business Operation Manager
Primestar-HPE
01.2024 - Current
Capacity & Resource Manager
ABSOLUTE LABS
07.2023 - 11.2023
Recourse Deployment Manager
IBM
01.2018 - 05.2023
Project Staffing Professional
IBM
01.2012 - 01.2017
Technical Support Representative
IBM
01.2008 - 01.2011
Technical Support Representative
Microland Limited
01.2007 - 01.2008
Customer Support Representative
SCICOM - NOKIA
01.2006 - 01.2007
BCOM - Bachelor of Commerce
SSLC -
AMU
PUC -
CAEHS
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