Summary
Overview
Work History
Education
Skills
Languages
Timeline

Aniruddha Konkar

PUNE,MAHARASHTRA

Summary

Experienced Application Support Analyst with strong skills in Unix/Linux systems, troubleshooting, and quality assurance. Proven expertise in root cause analysis and cross-functional collaboration to ensure reliable software releases and system performance.

Qualified Support Engineer with robust background in providing high-level technical support and troubleshooting complex issues. Proven track record of resolving critical incidents that enhance system reliability and customer satisfaction. Demonstrated expertise in problem-solving and effective communication to mentor team members and improve operational efficiency.

Overview

6
6
years of professional experience

Work History

Lead Support Engineer

FIS Global Solutions
09.2021 - Current
  • Reduced critical production incidents by implementing proactive monitoring and automations, resulting in a 25% decrease in downtime
  • Led technical support initiatives to enhance customer satisfaction and product reliability.
  • Mentored junior engineers, fostering skill development and improving team performance.
  • Collaborated with developers and project managers to resolve complex issues achieving 99% SLA adherence for ticket resolutions.
  • Participated in end-to-end testing and ensured on-schedule delivery
  • Monitored development, QA, and production environments to ensure system integrity
  • Conducted root cause analyses for recurring defects contributing to a 15% reduction in repeat incidents
  • Developed and maintained comprehensive SOPs, improving onboarding efficiency and reducing query resolution time by 30%
  • Resolved escalated issues from end users and documented troubleshooting processes
  • Improved reporting accuracy by designing automated scripts, saving 10+ hours/month in manual effort

Technology Analyst

Infosys
02.2020 - 09.2021
  • Handled large-scale data batch processing operations regularly
  • Identified performance bottlenecks and optimized batch processes, reducing execution time by 20%.
  • Resolved escalated issues from end users and documented troubleshooting processes
  • Collaborated with client teams in a high-pressure environment, contributing to successful UAT sign-offs ahead of deadlines.
  • Played a key role in release testing and regression cycles, reducing post-release defects by 18%
  • Documented troubleshooting playbooks, enhancing team knowledge sharing and reducing duplicate escalations
  • Analyzed complex systems to identify and resolve technical issues, enhancing operational efficiency.

Software Developer

Custmore Interactive Solutions
06.2016 - 06.2017
  • Contributed to the development of a scalable e-commerce platform, supporting 1000+ concurrent users.
  • Participated in sprint planning and delivery, maintaining a 100% on-time delivery rate during tenure.
  • Optimized Java codebase, improving response times and application load performance by a notable margin.
  • Engaged in weekly coding sprints, consistently meeting development deadlines

Education

Masters of Science - Computer Science

University of Illinois, Illinois, USA
05.2019

Bachelors of Engineering - Computer Science

Savitribai Phule Pune University, Pune, India
05.2016

Skills

  • Technical: SQL, Python, Oracle, MSSQL, Python, AI Automation, Shell, Java
  • Tools: ITRS Geneos, JIRA, Power BI, Linux / UNIX
  • Application support
  • Hardware diagnostics
  • ITIL framework
  • Scripting languages
  • Performance tuning
  • Incident resolution
  • Debugging
  • Ticketing systems

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)

Timeline

Lead Support Engineer - FIS Global Solutions
09.2021 - Current
Technology Analyst - Infosys
02.2020 - 09.2021
Software Developer - Custmore Interactive Solutions
06.2016 - 06.2017
University of Illinois - Masters of Science, Computer Science
Savitribai Phule Pune University - Bachelors of Engineering, Computer Science

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Aniruddha Konkar