Aniruddha Paul
Kolkata
Summary
Results-driven IT Support Engineer with 10 years+ of experience in IT Support. Provide high-performing support (onsite and remote) and delivering exceptional technical assistance to enterprise-level.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Engineer- End User Support (IT)
TPCODL
Bhubaneswar, India
12.2022 - Current
- Work as a Lead Engineer for the IT Support needs of the organization.
- Provide onsite client support as well as remote support for IT Service Desk.
- Manage Laptops , desktops , printers configuration for users, installation & troubleshoot of MS-office, VPN, Antivirus, Outlook and various others windows level software and hardware issues.
- Coordinate with vendors for IT End User Support and device related issues.
- Manage IT assets as per the process of the organisation.
- Coordinate with server, network and communication team to maintain proper IT support in the organisation.
- Manage ticketing tool and ensure the incidents and service requests are closing within SLA.
Administrator (IT Service Desk)
Wipro Limited
Kolkata, India
01.2020 - 01.2022
- Worked as a System Administrator for the IT Support needs of the assigned project of the organization.
- Provided onsite client support as well as remote support for IT Service Desk.
- Managed Laptops and desktops configuration for users, installation & troubleshoot of MS-office, VPN, Antivirus, Outlook and various others windows level software and hardware issues.
- Coordinated with vendors for IT End User Support and device related issues.
- Managed IT assets at client location as per the process of the organization.
- Coordinated with server, network and communication team to maintain proper IT support.
- Managed ticketing tool TOPS (Incident, Service request and Work Order).
Desktop Support Engineer
IBM (Payroll : Express IT Pvt. Ltd.)
Kolkata, India
01.2019 - 01.2020
- Worked as a Desktop Support Engineer to support the IT needs of the project and managed the Regional office of Kolkata.
- Provided onsite client support as well as remote support.
- Laptops and desktops configuration for users.
- Installation & troubleshoot of MS-office, VPN, Antivirus, Outlook and various others windows level software and hardware issues.
- Coordinated with vendors for IT related issues.
- Managed IT assets of the office as per the process of the organization.
- Coordinated with Central Server and Network team to maintain proper IT support at office.
Desktop Support Engineer
Kochar Infotech Ltd.
Kolkata, India
07.2016 - 07.2018
- Worked as a Desktop Support Engineer to support the IT issues and managed the incidents and service requests raised by the users at Kolkata office.
- Provided onsite IT support as well as remote support to the users of the organization.
- Laptops and desktops configuration for users.
- Installation and troubleshoot of MS-office, VPN, outlook, antivirus and others windows level software and hardware issues as per instruction given from central team.
- Coordinated with vendors for IT related issues.
- Coordinated with central server and network team to maintain proper IT Support at office.
Technical Support Executive
Kochar Infotech Ltd.
Kolkata, India
10.2014 - 05.2016
- Worked as a Technical Support Executive to assist and resolve the technical issues of the users as per the process requirement of the organization.
- Provided onsite support as well as remote support to the users of the organization.
Education
B.TECH - EE
WBUT
Kolkata, WB01.2010
HS Examination & Secondary Examination - undefined
WBCHSE & WBBSE
Kolkata, WB01.2005
Skills
- IT Support
- Software installation
- Ticket management
- Remote support
- Issue troubleshooting
- Customer service
- Desktop support
- Teamwork
- Microsoft windows and office
- Multitasking
- Help desk support
Certification
- Completed Cisco IT Essential course from Cisco Network Academy
- Completed Advanced Hardware & Networking (A+ & N+) course from NIHT Info solution
- Completed Apex One certified Professional course from TREND MICRO.
LANGUAGES:
Bengali (Read,Write,Speak)
English (Read,Write,Speak)
Hindi (Read,Write,Speak)
Disclaimer
Date: 13/09/2025 Place: Kolkata (Signature)
PERSONAL DETAILS:
- Father's Name: Ashimava Paul
- Date of Birth: 31.07.1987
- Gender: Male
- Permanent Address: F-241, Lakegarden, Laskarpur, Kolkata-700153
- Nationality: Indian
Timeline
Lead Engineer- End User Support (IT)
TPCODL
12.2022 - Current
Administrator (IT Service Desk)
Wipro Limited
01.2020 - 01.2022
Desktop Support Engineer
IBM (Payroll : Express IT Pvt. Ltd.)
01.2019 - 01.2020
Desktop Support Engineer
Kochar Infotech Ltd.
07.2016 - 07.2018
Technical Support Executive
Kochar Infotech Ltd.
10.2014 - 05.2016
B.TECH - EE
WBUT
HS Examination & Secondary Examination - undefined
WBCHSE & WBBSE