Aniruddha Sardeshmukh
Pune
Summary
Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.
Overview
9
9
years of professional experience
Work History
NI/MOD Analyst
Schindler India Private Limited
Pune
07.2023 - 08.2024
- Order Management, Inventory Management.
- Working on SAP system where we are confirming order.
- Using YAN IN NETWORK Ticketing Tool for Service base operations.
- Generate Layout of Lifts from SAP System.
- Checking Hand over Letters from Various Branches and Users.
- Update Customers Documents in SAP System.
- Confirming Some Activities Like 3200, 7600,3500, 9000 into SAP Monitoring System.
- Prepare Daily Report and sending it to team.
Support Analyst
Tata Consultancy Services
Pune
03.2019 - 07.2023
- Working on ServiceNow, Redwood, SAP monitoring, implementation, and user management.
- Responding to technical support tickets.
- Contacting clients to find out the nature of the technical issue.
- Creating and alteration of jobs for clients.
- Creation and alteration of user accounts.
- Modification of users and providing particular accesses.
- Creating SAP job as per client's need.
- SAP Monitoring and resolving their queries.
Admin Officer
Bajaj FinServ Limited
Pune
04.2017 - 10.2018
- Invoice Processing.
- Prepare MIS billing and invoicing, and payout vendors.
- Worked on Portal like Next Step, Admin services, and P2P Services.
- Update the data from the back end for the admin services portal.
- Coordination with the finance team regarding payment status, budget issues, branch allocation, etc.
- Making payment of various branches through NEFT, FAX, and RTGS.
- Creating new vendor details into the SAP system.
- Handling queries of BFL employees regarding billing and portal services for PAN India.
- Maintaining vendor database for all services like Event Management, Electricity, Stamp Papers, Telephone etc.
Process Executive
Infosys Limited
Pune
05.2015 - 03.2017
- Prepare daily report.
- Assigning daily complaints to technical teams.
- Communicating with customers via email when it's necessary.
- Answering the direct emails.
- Follow up with the technical team regarding complaints.
- Find the resolution and close the complaints in the given turnaround time.
- Follow-ups on dead lines, providing for any assignment.
- Handling customer complaints and interdepartmental issues since, and taking feedback for immediate action.
- Keeping records of data into the application.
- Data Entry.
- Take proper from market as per customer needs.
- Sending and checking day-to-day emails and fax, etc.
Education
Bachelor of Science - Computer Science
DHB Soni College Solapur
Solapur University04-2014
Some College (No Degree) - Computer Science
HDHS
Solapur01-2014
Skills
- System Analysis
- Workflow Analysis
- Documentation And Reporting
- Audit Support
- Issue Identification
- Invoice Processing
- Accounts Payable
- Order Processing
- Closing Ability
- Customer Service
- Customer Support
- Account Management
- Time Management Skills
Accomplishments
- Best Employee Of the Month in TCS 2021 March.
- Highest Tickets Award.
Timeline
NI/MOD Analyst
Schindler India Private Limited
07.2023 - 08.2024
Support Analyst
Tata Consultancy Services
03.2019 - 07.2023
Admin Officer
Bajaj FinServ Limited
04.2017 - 10.2018
Process Executive
Infosys Limited
05.2015 - 03.2017
Bachelor of Science - Computer Science
DHB Soni College Solapur
Some College (No Degree) - Computer Science
HDHS
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