Anirudh AV

Project: Husqvarna.

Client: Husqvarna, Sweden.

Environments: TC 13.x, TC 14.3.x, TC 2312, AWC 5.2.x, AWC 6.3.x, AWC 2312, TCIC, DC.

Project Description: Working as the Teamcenter Production Support Lead for the Husqvarna project, I am responsible for monitoring, maintaining, and ensuring the smooth operation of the production Teamcenter environment.

Key Responsibilities:

• Leading a team of five members and overseeing day-to-day support activities in the Production Teamcenter environment.
• Monitoring system health, performance, and scheduled jobs to ensure the continuous availability of Teamcenter services.
• Assigning and tracking tasks within the team to ensure the timely resolution of user-raised incidents and service requests.
• Handling issue tickets raised by end users via ServiceNow, prioritizing, and resolving them as per SLA.
• Coordinating closely with cross-functional teams for enhancements, bug fixes, and hotfix deployments to production.
• Working closely with development and QA teams during UAT and post-deployment validation.
• Supporting Teamcenter module functionalities, such as Engineering Change Management, Part and BOM, Product Management, Teamcenter Integration for CATIA, and Teamcenter Requirement Management.
• Hands-on experience in ServiceNow for ticket management, reporting, and stakeholder communication.
• Ensuring clear documentation, status updates, and root cause analysis for recurring issues. (KB Article).
• Collaborating with infrastructure teams during maintenance activities, and performing validations post-restart/deployment.
• Hands-on experience in installing Teamcenter (Client), CATIA, TCIC, IMM, and Q-Checker integrations on both the client and server sides.
• Proficient in using the Deployment Center for installations.
• Expertise in troubleshooting Teamcenter login issues, installation errors, workflow failures, and organization-related problems.
• Basic knowledge of CATIA testing, with hands-on experience in manual testing for Teamcenter applications to validate functionality, usability, and system stability.
• Designed, developed, and executed test cases based on functional specifications and business requirements.
• Identified, documented, and tracked defects using Azure DevOps (or specify the exact tool), and collaborated with development teams for timely resolution.
• Performed various testing types, including Functional Testing, Regression Testing, and End-to-End (E2E) Testing.
• Good knowledge of the bug life cycle.

Application: In-house ticket handling application.

• Developed test cases aligned with application requirements.
• Conducted manual testing across functional, integration, regression, and end-to-end levels.
• Demonstrated comprehensive knowledge of bug life cycle processes.
• Executed testing protocols for web-based ticketing systems, ensuring quality and reliability.