Summary
Overview
Work History
Education
Skills
Timeline
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Anirudh Menon

Customer Success Manager
Bangalore,Karnataka

Summary

Sociable Customer Success Manager with 4+ years of experience, well versed in applying conflict resolution strategies to escalated customer complaints. Helpful team leader and passionate about training others in customer satisfaction. Noted for creativity in customer support strategies.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Customer Success Manager

Test Yantra
Bangalore, Karnataka
03.2022 - Current
  • Connected with several CTOs, Directors, and Heads of Engineering and QA services.
  • Coordinated with Finance, Operations, Legal, HR, and various other departments to maintain healthy relationships with long-term clients.
  • Create and maintain essential documents for contracts (MSA, NDA, SOW)
  • Handled all account escalations, renewals, and periodic health checks on various accounts by being the SPOC.
  • Promoted customer loyalty and acted as an advocate.
  • Reported to the Head of Customer Experience and the Director of QA Services.

Business Development Manager

GDEX India
Bangalore, Karnataka
01.2021 - 03.2022
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Conducted training and mentored team members.
  • Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behavior and experience.
  • Contributed to cross-department strategy building.

Renewal Specialist

Byju's
Bangalore, Karnataka
07.2020 - 01.2021
  • Managing customer relations to ensure maximum customer satisfaction by providing mentoring and guidance to students as well as parents.
  • New lead generation for sales, renewal and referral.
  • Connected with over 800 leads and renewed 75% of the accounts.
  • Exceeded team’s annual goal of keeping client response rates above agreed SLAs (97%).
  • Managed and coordinated the team, generation of weekly/monthly metrics.

Big Data Analyst

Tata Consultancy Services
Bangalore, Karnataka
07.2015 - 08.2017
  • Worked hand in hand with a major FMCG firm, translating numbers into facts to inform strategic business decisions.
  • Created and maintained daily and weekly metrics by daily real-time monitoring and overseeing performance.
  • Tracked performance and sales of client's products and catering to ad hoc requirements.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked closely with end consumer using Tibco Spotfire and other in-house tools.

Education

PGDM - Marketing

Welingkar Institute of Management Development
Bangalore
06.2018 - 06.2020

BBA - Marketing

Christ University
Bangalore
06.2012 - 06.2015

Skills

    Business Development & Customer Relations

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Timeline

Customer Success Manager

Test Yantra
03.2022 - Current

Business Development Manager

GDEX India
01.2021 - 03.2022

Renewal Specialist

Byju's
07.2020 - 01.2021

PGDM - Marketing

Welingkar Institute of Management Development
06.2018 - 06.2020

Big Data Analyst

Tata Consultancy Services
07.2015 - 08.2017

BBA - Marketing

Christ University
06.2012 - 06.2015

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Anirudh MenonCustomer Success Manager