Anirudh Raghuraman
Quality Manager QA/QC
Bengaluru,KA
Summary
A Thorough Quality Assurance / Operations resource adept at performing quality inspections and identifying root causes for non-conforming material issues. Hardworking and meticulous with a passion for continuous improvement offering 4 + years of documented quality control success in Automobile / Manufacturing/ 2 Wheeler After sales industry , Developed specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors, Successfully audited and maintained product accuracy and timely delivery resulting in customer satisfaction. Expert Initiating quality-related SOP training and enforces procedural adherence.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Zonal Quality Manager
GATI-KWE
Bengaluru, Karnataka
03.2022 - Current
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Adhered to all legal, safety and health standards.
- Calibrated instruments and scales in production area and quality lab.
- Developed and deployed production control plans and created work instructions and procedures.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Monitored staff organization and suggested improvements to daily functionality.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Manager Cx Experience Ops /Quality Manager
CredR , Incredible Technologies Pvt ltd
Bengaluru, Karnataka
06.2021 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Developed and deployed production control plans and created work instructions and procedures.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Improved quality processes for increased efficiency and effectiveness.
- Taking care of Operations Cx Experience Team, handling Claims, Warranty and Store / Refurbishment department, Focussing on Process Improvement.
- Implementation and Process Development for 2 - Wheeler Servicing and After Sales Quality Systems.
Quality Manager (QA/QC)
Bounce (A Group of Wicked Ride adventure services)
Bengaluru, Karnataka
06.2019 - 06.2021
- Oversaw daily operations to ensure high levels of productivity.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed on-site evaluations, internal audits and customer surveys.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed team of 60 employees, overseeing hiring, training, and professional growth of employees
Trainee Quality Engineer-QMC
Robert Bosch India Ltd
Bengaluru, Karnataka
06.2018 - 06.2019
- Monitored performance and generated reports detailing quality of product and defect rates.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Located and investigated production concerns and helped management implement corrective actions.
- Created and deployed best practices to improve efficiency and reduce defects.
- Identified and helped resolve non-conforming product issues.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Monitored project progress, ensuring conformance to design specifications and safety standards.
- Resolved supplier quality control issues through collaboration with third-party leadership.
- Traveled to assigned supplier facilities to verify supplier staff qualifications via multiple modes of inspection and investigation.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Service Engineer/Technician
Ducati
Bengaluru, Karnataka
11.2017 - 06.2018
- Functioned as Service Engineer/Technician handling Diagnostics, Fault identification/ Repairs/Recalls and servicing of Ducati Two wheelers.
- Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
- Specialized in servicing foreign manufacturers' makes and used tools specific to brand.
- Connected vehicles to test panels for diagnostic testing, measuring for performance indicators such as ignition timing and generator output to identify faults.
- Used blueprints and technical instructions to make repairs to and replacements of motorcycle subassemblies such as brakes, forks and transmissions.
- Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
- Performed maintenance on different categories and brands of motorcycles.
- Created and followed detailed maintenance schedules for 2 Wheeler Servicing equipment, resulting in 60 % increase in equipment lifetime
Quality Inspection /Service Advisor
Honda
Benagaluru, Karnataka
02.2017 - 07.2017
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies and labor.
- Processed invoices each weeks and mailed documentation to clients.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved customer inquiries and complaints quickly
- Processed 250 invoices each day and mailed documentation to clients
Education
Bachelor of Engineering - Automobile Engineering
Dayananda Sagar College of Engineering
Bengaluru 06.2013 - 06.2016
GED -
SDPT
Tumakauru 06.2010 - 06.2013
High School Diploma -
Bishop Sargant School
Tumakuru 06.2002 - 06.2008
Skills
Operational improvements
Certification
Six Sigma Green Belt
Timeline
Zonal Quality Manager
GATI-KWE
03.2022 - Current
Manager Cx Experience Ops /Quality Manager
CredR , Incredible Technologies Pvt ltd
06.2021 - Current
Six Sigma Green Belt
04-2020
Quality Manager (QA/QC)
Bounce (A Group of Wicked Ride adventure services)
06.2019 - 06.2021
Trainee Quality Engineer-QMC
Robert Bosch India Ltd
06.2018 - 06.2019
Service Engineer/Technician
Ducati
11.2017 - 06.2018
Quality Inspection /Service Advisor
Honda
02.2017 - 07.2017
Professional Diploma in Product Design and Analysis
06-2016
Bachelor of Engineering - Automobile Engineering
Dayananda Sagar College of Engineering
06.2013 - 06.2016
GED -
SDPT
06.2010 - 06.2013
High School Diploma -
Bishop Sargant School
06.2002 - 06.2008