Summary
Overview
Work History
Education
Skills
Certification
Hands-on Experience
Timeline
Generic
Anirudh Rawat

Anirudh Rawat

ServiceNow - Associate Manager
Noida

Summary

At Accenture, I spearheaded DevOps and Agile framework, enhancing system security and streamlining deployment for peak efficiency. My leadership in cross-functional teams and adept problem-solving skills significantly improved project delivery times and customer satisfaction. Expert in software development lifecycle and renowned for exceptional communication, I consistently drove strategic initiatives to successful outcomes.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Release Train Engineer - Platform

Accenture
07.2021 - Current
  • I have overseen Change Management, Problem Management, Release Management, Platform Performance, Data Archival, and L3 Operations.
  • Enhanced system security by conducting regular vulnerability assessments and applying necessary patches.
  • Led capacity planning efforts to ensure optimal resource allocation during periods of peak demand.
  • Oversaw the adoption of DevOps practices, streamlining deployment pipelines for faster release cycles.
  • Led cross-functional teams for successful product delivery within tight deadlines.
  • Cultivated strong working relationships with key stakeholders across functions to drive strategic initiatives forward.
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs. Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Resolved technical challenges by guiding team members through problem-solving techniques.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Facilitated change management processes within organisation by effectively communicating benefits of new systems or processes being introduced during projects.
  • Advocated for best practices in software development methodologies throughout all aspects of the project life cycle.
  • Oversaw the integration of third-party tools and APIs into the platform, expanding its capabilities.
  • Streamlined platform operations by implementing efficient processes and workflows.

Team Lead - L3 Operations

Accenture
06.2019 - 06.2021
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
  • Managed complex integrations between ServiceNow and third-party systems to improve data flow and automation capabilities.
  • Developed critical performance metrics to evaluate the effectiveness of ServiceNow solutions in achieving business objectives.
  • Stayed up-to-date on industry trends and emerging technologies, incorporating relevant insights into client engagements when appropriate.
  • Collaborated closely with stakeholders at all organizational levels to understand their needs and tailor solutions accordingly within the ServiceNow platform.
  • Successfully resolved complex configuration challenges, utilizing advanced scripting techniques within ServiceNow to meet client requirements.
  • Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.
  • Participated in regular review meetings with Stakeholders, presenting progress updates and gathering feedback for continuous improvement efforts and push the same for automations resulting in cost savings.
  • Led cross-functional teams in the execution of strategic initiatives related to ServiceNow adoption across the organization.
  • Reduced incident resolution time, automating key processes and implementing self-service options for end users.
  • Collaboration with ServiceNow Vendor for various requirements and stay current activities.
  • Directed and supervised team of 18 engaged in Platform Operations, Release and Change Management development, Security, Automations and Custom Catalog Development.

ServiceNow Developer

Accenture
01.2017 - 05.2019
  • Upgraded legacy systems to modernized platforms utilizing out-of-the-box functionality in conjunction with customized enhancements specific to business needs.
  • Minimized downtime during migrations by employing thorough testing methodologies throughout all stages of development life cycle.
  • Improved data accuracy by designing and implementing database structures, relationships, and integrations within the ServiceNow platform.
  • Developed comprehensive training materials to increase user adoption rates and maximize ROI on the ServiceNow investment.
  • Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
  • Assisted in post-implementation support activities, ensuring a seamless transition from legacy systems to new platforms while minimizing adverse impacts on end-users and overall business operations.
  • Contributed to successful audits by ensuring compliance with industry regulations as well as internal information security policies through proper configuration of ServiceNow security settings.
  • Increased user satisfaction with tailored solutions by analyzing end-user requirements and translating them into functional specifications.
  • Ensured seamless integration of third-party systems with ServiceNow by building robust APIs and web services connectors.
  • Enhanced system efficiency by developing and implementing ServiceNow applications and modules.
  • Coordinated deployments of new software, feature updates and fixes.

BMC Remedy Developer

Accenture
12.2011 - 12.2016
  • Created custom APIs for seamless integration with third-party services, expanding application functionality and compatibility.
  • Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Debugged complex software issues, leading to a more stable product release.
  • ITSM Implementation for 50+ clients.
  • Test Use Case creation, manual and automation testing.
  • Performed Product testing.

Education

Bachelor Of Engineering - Computer Science

MSRIT (MS Ramaiah Institute Of Technology)
Bangalore
07.2007 - 06.2011

Skills

Software Development Lifecycle

Dependable and Responsible

Analytical and Critical Thinking

Requirements analysis

Agile framework

Project lifecycle management

Security planning

Product development

Problem-Solving

Decision-Making

Planning and Coordination

Excellent Communication

Certification

Servicenow CSA, CIS-ITSM, Agile Certifications

Hands-on Experience

MSSQL, AWS API, Azure Devops, GCP, Power BI, Perspectium

Timeline

Servicenow CSA, CIS-ITSM, Agile Certifications

06-2024

Release Train Engineer - Platform

Accenture
07.2021 - Current

Team Lead - L3 Operations

Accenture
06.2019 - 06.2021

ServiceNow Developer

Accenture
01.2017 - 05.2019

BMC Remedy Developer

Accenture
12.2011 - 12.2016

Bachelor Of Engineering - Computer Science

MSRIT (MS Ramaiah Institute Of Technology)
07.2007 - 06.2011

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Anirudh RawatServiceNow - Associate Manager