Anirudh Sharma

• Field Sales & Operational Management:
• Scheduled daily appointments for Toothsi & Skinnsi field sales.
• Provided logistic support for Skinnsi machines & Toothsi scanners.
• Managed inventory procurement for field salesforce.
  Scheduled and supervised office boy/runner activities.
  
• Scanner & Machine Management:
• Conducted daily health checks for scanners and machines.
• Maintained dashboards and rosters for machines and zones.
• Validated Toothsi conversions and Skinnsi therapist penalties monthly.
• Managed petty cash for city-level expenses, reconciling with central finance.
• Assisted sales team with technical troubleshooting, liaising with IT support.
  
• Customer Relationship & Sales:
• Developed trust with major clients, ensuring retention.
• Deep understanding of customer needs, proposing tailored solutions.
• Facilitated product delivery and served as a liaison between customers and internal teams.
• Resolved issues promptly to maintain customer satisfaction.
• Contributed significantly to new sales generation and long-term relationship building.
• Provided regular progress reports to stakeholders, handling a high volume of accounts and generating substantial monthly business revenue.
  
• Provided training and support for team members on how to use the CRM system effectively.
• Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
• Analyzed business performance data and forecasted business results for upper management.
• Produced thorough, accurate and timely reports of project activities.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Proposed or approved modifications to project plans.

Customer Relationship Management:

• Cultivated and managed strong relationships with customers.
• Conducted in-depth customer interviews to understand their needs.
• Identified and effectively communicated customer requirements.
• Ensured high levels of customer satisfaction through proactive engagement.
• Addressed and resolved customer issues and concerns promptly.
• Developed and executed marketing strategies to expand the customer base.
• Created and managed customer relationship management databases.
• Generated reports on customer feedback and identified areas of improvement.
• Assisted sales team with product presentations and client meetings.
• Developed strategies to improve customer service processes.
• Analyzed customer data to identify potential problems or areas of improvement.
• Ensured compliance with relevant regulations, laws, and policies related to customer relationships.
• Collaborated with other departments to ensure successful implementation of projects.
• Created surveys to gather feedback from customers about their experiences.
• Upheld quality control policies and procedures to increase customer satisfaction.

• Deliver superior customer service to strengthen the process.
• Created and maintained customer databases, segmenting customers into different categories based on their needs.
• Developed and implemented customer relationship management strategies to increase customer satisfaction and loyalty.
• Conducted surveys to identify areas of improvement in customer service processes.
• Coordinated with various departments such as marketing, sales, finance and operations for implementation of CRM initiatives.
• Collaborated with other team members to develop solutions for difficult customer problems.
• Implemented innovative methods of communication between customers and the organization.
• Provided guidance on best practices related to customer relationship management policies.
• Ensured compliance with applicable laws regarding consumer protection rights.
• Surpassed sales goals through implementation of successful marketing strategies.
• Supported sales team members to drive growth and development.
• Referred unresolved customer grievances to designated departments for further investigation.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.