Anirudh Shukla
Senior Associate
New Delhi,DL
Summary
Dynamic Senior Associate with extensive experience at Air India, excelling in grievance resolution and customer relationship management. Proven ability to enhance brand loyalty through empathetic service and effective problem-solving. Proficient in Amadeus GDS, ensuring timely and accurate handling of complex issues while mentoring team members for improved performance.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Senior Associate
Air India
Gurugram
02.2023 - Current
- Ensuring strict adherence to Service Level Agreements (SLAs) for timeliness and accuracy, as a tenure executive, I guided new joiners in understanding and implementing processes.
- Resolving queries and issues raised by premium clients with professionalism and empathy, ensuring timely and satisfactory resolutions, with brand loyalty.
- Skilled in resolving complex grievances and complaints with empathy and professionalism.
- Utilizing Amadeus GDS systems to handle refunds, ticketing, exchanges, schedule changes, and name corrections efficiently.
Senior Associate
Vistara
Gurugram
08.2018 - 05.2022
- Single-handedly responsible for handling IROPS and denied boardings against passengers will.
- As an Aircraft/Ground Dispatcher, provide safe, on-time, and hassle-free departures of the aircraft in coordination with other departments.
- Carry out ongoing performance management by undertaking reviews and assessments, identifying training needs, and coaching and supporting the on-the-job training of all team members.
- Check-in supervision.
- Boarding gate coordination.
- Handling DNB passengers.
- Handling flights during bad weather.
- Handling canceled and delayed flight passengers.
Executive
Indigo
Gurugram
10.2014 - 08.2018
- Customer service, airport operations.
- Handling customer complaints and escalations.
- Handling critical grievances of the customers.
- Supported the line manager and the department in delivering planned.
- Projects within a specified deadline, in terms of documentation, follow-ups, and task coordination.
Education
Bachelor of Arts - Bachelor Tourism And Studies
IGNOU University
New Delhi India 04.2009 - 08.2013
Senior Secondary Education -
NIOS
New Delhi India 03.2025 - 07.2008
Skills
Service level agreements
undefinedPersonal Information
- Date of Birth: 08/25/89
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is correct to my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Senior Secondary Education -
NIOS
03.2025 - 07.2008
Senior Associate
Air India
02.2023 - Current
Senior Associate
Vistara
08.2018 - 05.2022
Executive
Indigo
10.2014 - 08.2018
Bachelor of Arts - Bachelor Tourism And Studies
IGNOU University
04.2009 - 08.2013
Similar Profiles
Kuljit Singh MatharooKuljit Singh Matharoo
Senior Cabin Crew Member at Air IndiaSenior Cabin Crew Member at Air India
Dimple TariyalDimple Tariyal
Senior Flight Attendant at Air IndiaSenior Flight Attendant at Air India
Yashika PawarYashika Pawar
Associate Transaction Monitoring at Air IndiaAssociate Transaction Monitoring at Air India