Anirudha Kulkarni
Professional In Business Operations
KARAD
Summary
Friendly Team Leader committed to creating a positive work environment through effective mentoring and coaching.
Skilled in delegation and communication.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Creating positive workplace culture and high-performing teams.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader
Coforge BPS
Kolhapur
01.2021 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coordinated weekly meetings for internal and external groups.
- Worked with colleagues to create prototypes for designs and training materials.
- Participated in cross-functional team-building activities.
- Cross-trained and provided backup support for organizational leadership.
- Assisted with new hire processing and existing training programs.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Implemented new working processes to deliver multiple improvements.
- Initiated timely response to emails, voicemails and written correspondence.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Deputy Manager
ICICI Bank LTD
Ichalkaranji
09.2019 - 06.2020
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Examine, evaluate, or process loan applications
- Network within communities to find and attract new business
- Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions
- Direct insurance negotiations, select insurance brokers or carriers, and place insurance
- Onboarding the new customers and acquainting them with various bank products
- Supervising the team for their daily targets vs achievements
- Coaching the team with the new product and changes in the products
- Adhering to the KYC policies and informing the customers about the same
- Helping the sales executives achieve their CMS sales targets
Assistant Manager
Indusind Bank
Karad
06.2016 - 08.2019
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Network within communities to find and attract new business
- Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments
- Direct insurance negotiations, select insurance brokers or carriers, and place insurance
- Strategize & Implement ways to achieve sales targets
- Maintaining a portfolio for existing and NTB (New to Bank) customers
- Organizing sales and marketing activities for various products in the banks
- Checking each and every document for all the products as per the KYC requirements for the team.
Senior Process Associate
Automatic Data Processing
Pune
01.2007 - 05.2011
- COBRA (CONSOLIDATED OMNIBUS BUDGET RECONCILIATION ACT
- Processing Cobra Transmittal Forms sent by the clients and create Cobra accounts for the participants
- Processing the elections and elections with payments for the same participants
- Processing Clarify cases based on the case created for the denials
- Communicating with the clients and the participants about the missing information required to create the Cobra account
- Processing Annual enrollment forms
- Preparing daily volume reports
- Maintaining leaves data for the team helping the team to work and maintain quality and productivity of the work
- FSA (FLEXIBLE SPENDING ACCOUNT)
- Processing Flexible spending account claims for the employees of US based clients
- Working on clarify cases (Escalations) to intimate the participants about claim denials
- Processing Flexible spending account claims for the employees or participants who have opted for employment benefits
- Sending transport data for the team to the transport dept and maintaining the associate details
- I have also been the Security spoc for the team to maintain information security
- I have also been the IT spoc for the team in order to help and resolve IT issues
- Skills Team Work - 8 years
- Customer Service, Customer Relationship Management - 4 years
- Problem Solving Skills - 8 years
- Client Negotiations - 4 years
- People Management - 4 years
Education
Bachelor’s - Management
University of Mumbai
10.2005 - 05.2007
Hotel Management
Maharashtra State board of Technical Education
06.2002 - 10.2005
Skills
Performance improvements
Process and procedure development
Task delegation
Employee performance evaluations
Recruiting and interviewing
Decision-making capabilities
Operations management
Team Work
Performance Management
Cross-Functional Teamwork
Customer Relationship Management (CRM)
Timeline
Team Leader
Coforge BPS
01.2021 - Current
Deputy Manager
ICICI Bank LTD
09.2019 - 06.2020
Assistant Manager
Indusind Bank
06.2016 - 08.2019
Senior Process Associate
Automatic Data Processing
01.2007 - 05.2011
Bachelor’s - Management
University of Mumbai
10.2005 - 05.2007
Hotel Management
Maharashtra State board of Technical Education
06.2002 - 10.2005