ANIRUDHA R
Bangalore
Summary
Dynamic OSS Engineer with expertise in AWS Cloud Services and team leadership, demonstrated at Tenzen Solution (Client: Infosys Pvt Ltd). Successfully led significant software and network upgrades, resulting in an 18% increase in system efficiency. Recognized for delivering exceptional customer support and pioneering solutions in network security and cloud computing. Aiming to leverage technical acumen to drive further innovation within the industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OSS Engineer
Tenzen Solution -Client: Infosys Pvt Ltd
Bangalore
03.2023 - Current
- Analyzed customer requirements for OSS solutions and designed customized software applications to meet the specific needs.
- Communicated with clients and coworkers about analysis results.
- Utilized Agile methodologies to manage project timelines and deliverables efficiently.
- Led small development teams, overseeing project progress and mentoring junior engineers.
- Generated technical reports for customers.
- Provided technical support for OSS users in troubleshooting issues related to system configuration, maintenance, upgrades.
- Monitored software performance metrics to identify and resolve efficiency issues.
- Configured network devices such as routers, switches, firewalls using protocols like SNMP, TFTP, Telnet, SSH.
- Maintained inventory of existing hardware assets used in the OSS infrastructure along with associated licenses and warranties.
- Implemented best practices for managing large scale deployments of OSS services across multiple sites.
- Collaborated with Microsoft 365 applications to create a seamless onboarding environment for new users.
- Developed and deployed corporate Microsoft OS images using SCCM, ensuring smooth integration with new hardware.
- Resolved OS-related issues, configured MS authenticators, and troubleshot Outlook applications to maintain optimal system performance.
Network Engineer
VIS NETWORKS PVT LTD
Bangalore
07.2016 - 09.2022
- Managed the design, installation, and management of organization-wide local area network, wide area network, network segment, and internet system
- Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users
- Implement effective security measures to protect data, software, and hardware
- Deliver Tier 1 network ticketing support to resolve all issues for 500+ users
- Execute the maintenance window changes for multiple locations, performing troubleshooting of routing and switching issues
- Configuration, troubleshooting of Cisco, Juniper switches & routers
- Configure and troubleshooting cisco and Juiper firewalls
- Design Wireless and Wired Network, Migration, updating, setup new network
- Work on Avaya and Polycom Voice equipment
- Implement Host Windows server, VM Configure and troubleshooting
- Providing L2 Support to TAC, Field Engineers, Telecom Operators / Corporate Customers
- Configure and troubleshooting Cisco Router 1800, 2600, 920 juniper EX 2200 EX 4200
- Network Protocol used as BGP, MPLS, OSPF, VLAN, IPv6, IPv4, BDI, IS-IS, ACL, Quality of Services, SNMP
- Server, TACACS Server and AAA services
- Provide Technical Support for 250+ Polycom voice devices, Firewall Series Router for always network up
- Provide support to concerned teams for the immediate restoration of site/link and ERT for customer communication, share the 'Reason for Outage' with NOC Team/Upper Management
- New Cisco Router and juniper switch Installation, integration, ATP, Swapping, Port Swapping, Ring Close
IT SPECIALIST
Infosys Pvt Ltd/SGRE( SIEMENS GAMESA RENEWABLE ENERGY)
Bangalore
02.2022 - 04.2022
- Helped to devise a new business model, and steps to support it
- Worked to motivate and support all creative staff, resulting in excellent workflow and productivity
- Worked to support the senior creative staff with day-to-day tasks
- Collaborated with the IT Team to ensure that security software was properly installed on all employee computers
- Maintained 250+ Windows computers and peripherals, including all configuring and monitoring
- Worked with vendors to cut equipment costs by 20%
- Installed 200+ desktop computers during a company-wide upgrade
- Improved the overall network capabilities by 18% through designing and implementing new connectivity network configurations
- Spearheaded hardware and software upgrade rollouts
- Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service
- Maintained 15% above average customer satisfaction in post-call surveys
- Used deep compassion and listening skills for the best customer experience
- Became a trusted resource through high-level problem-solving skills
- Solved customer issues with 12% more success than the company average
- Kept 250 employees up and running on Windows 10
- Supported the WIN 20H2 OS installation and maintained SCCM console
Education
Bachelor of Computer Application -
Calorx Teacher's University
Gujarat01.2012
P U C -
State Board of School Examination (SEC)& Board of Higher Secondary Examination
Chennai01.2009
Skills
- AWS Cloud Services
- EC2
- VPC
- IAM
- LAMBDA
- Red Hat Linux Expertise
- Ubuntu/Linux
- Windows 9
- Windows 10
- Windows 11
- TCP/IP
- Network security
- Subnets
- VPN
- DNS
- Routing
Certification
- Amazon Web Services, Level 1
- DevOps, Level 1
Hobbies and Interests
- Photography
- Movie Making
- Freelancer Photographer
Disclaimer
A declaration in a resume states that the information on my resume is correct to the best of my knowledge. This statement is an assurance that every piece of information written on my resume is right, and you fully acknowledge them., ANIRUDHA R, 11/24/22
References
Rajeshwari Moti, FMS Manager, VIS NETWORKS PVT LTD, rajeshwari.moti@visnet.in, +919619484687
Personal Information
- Date of Birth: 03/28/91
- Gender: MALE
- Nationality: INDIAN
- Marital Status: Single
Timeline
OSS Engineer
Tenzen Solution -Client: Infosys Pvt Ltd
03.2023 - Current
IT SPECIALIST
Infosys Pvt Ltd/SGRE( SIEMENS GAMESA RENEWABLE ENERGY)
02.2022 - 04.2022
Network Engineer
VIS NETWORKS PVT LTD
07.2016 - 09.2022
- Amazon Web Services, Level 1
- DevOps, Level 1
Bachelor of Computer Application -
Calorx Teacher's University
P U C -
State Board of School Examination (SEC)& Board of Higher Secondary Examination
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