Anirudh Kumar Saras

Assistant Manager - Operations

EXL Service.com (I) Pvt. Ltd.

01.2013 - Current

Organized and planned operational activities to ensure efficiency and productivity.
Developed strategies for process improvement, cost reduction and increased client satisfaction.
Developed strategies for process improvement, cost reduction and increased Client satisfaction.
Monitored production processes and quality standards to ensure compliance with company policy.
Coordinated the daily operations of the organization, including staffing, scheduling, budgeting, and inventory control.
Implemented new policies and procedures to enhance operational efficiencies.
Collaborated with other team leaders to ensure timely completion of projects.
Conducted performance reviews for staff members on a regular basis.
Provided guidance and training to team members in order to improve their skillset.
Resolved client complaints promptly by providing appropriate solutions.
Analyzed financial data related to operations in order to identify areas of improvement.
Maintained records of all operational activities for future reference purposes.
Identified areas of risk within operations and developed plans for mitigation or elimination of these risks.
Ensured compliance with safety regulations during all operational activities.
Assisted senior management in developing long-term strategic plans for the organization's growth.
Performed regular audits of work done by each team mates in order to meet production and quality.
Facilitated communication between different teams within the organization.
Created reports detailing progress against goals set out by senior management.
Monitored new employees, evaluated training programs and reported progress to supervisors.
Coached employees to work together to carry out daily functions and meet service objectives.
Assisted with interviewing and hiring of employee team members with appropriate skills.
Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
Communicated clear action plans to optimize results and successfully execute operational activities.
Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
Recruited qualified candidates to bolster department operations and increase productivity.
Delegated work to staff, setting priorities and goals.
Monitored progress by establishing plans and measuring results.
Used excellent verbal skills to engage client in conversation and effectively determine needs and requirements.
Mitigated business risks by working closely with staff members and assessing performance.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Reporting all process related activities directly to AVP.