Anis Mamoon
Surat
Summary
Highly qualified Customer Support Manager with experience in the industry. Enjoy creative problem-solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
International Recruitment Manager
ApplyBoard
Surat
01.2022 - Current
- Met regularly with recruitment partners to develop strategies for improving student outcomes across the district.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Analyzed market trends and identified potential new customers through research activities.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
Business Development Manager
CodeCore Developer Bootcamp
Surat
10.2021 - 01.2022
- Maintained a database of existing customers and prospective leads for Code Core College.
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Created presentations to attract new business opportunities.
- Developed and implemented strategies to increase sales and market share.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Attended seminars and student sessions to network with potential recruitment partners.
Customer Service Support Manager
Royal Overseas Education
Surat
01.2020 - 10.2021
- Provided guidance on the selection of appropriate course and universities to the student.
- Served as liaison between school and students.
- Provided guidance on compensation packages based on market conditions and budget constraints.
- Conducted interviews, reference checks and background checks of potential candidates.
- Researched best practices in education recruitment processes in order to improve efficiency.
Travel Consultant
Royal Travels
Surat
07.2009 - 12.2019
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Managed customer complaints effectively according to established procedures.
- Conducted research on new destinations and attractions to expand product portfolio.
- Advised clients on foreign currency exchange rate fluctuations when booking international trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Resolved any issues related to travel plans and services.
- Verified accuracy of all documents related to customer's trip before issuing tickets.
Front Desk Staff
Cox & Kings
Surat
05.2008 - 11.2008
- Created marketing strategies to increase brand awareness within the local community.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Completed ongoing training with company and travel partners.
- Collected payment for transportation and accommodations from customers.
- Booked transportation and hotel reservations using computer or telephone.
- Coordinated ground transportation to and from accommodations for clients.
- Maintained relationships with travel partners and vendors.
Education
Bachelor of Science - BS - Hotel & Tourism Management
Annamalai University
Pondicherry04.2010
International/Global Studies -
IATA
Skills
- Team Management
- Problem Solving
- Strategic Planning
- Marketing
- Performance Reviews
- Business Development
- Policy Implementation
- Team Leadership
- Business Planning
- Salesforce Management
Currentjob
International Recruitment Manager, ApplyBoard | Education, 01/01/22, Present, 2 years 6 months, Surat, Gujarat, India
Accomplishments
- Best Performer of the Month
- Best sales performer of South Asia
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
International Recruitment Manager
ApplyBoard
01.2022 - Current
Business Development Manager
CodeCore Developer Bootcamp
10.2021 - 01.2022
Customer Service Support Manager
Royal Overseas Education
01.2020 - 10.2021
Travel Consultant
Royal Travels
07.2009 - 12.2019
Front Desk Staff
Cox & Kings
05.2008 - 11.2008
Bachelor of Science - BS - Hotel & Tourism Management
Annamalai University
International/Global Studies -
IATA
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