Anish.A.S
TrivAndrum,Kerala
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Mexpress Courier Service
2023.06 - 2024.06
- Handling operations and riders, business development, setting KPI
- Ensured that all customers are served and complaints are actioned on time
- Analyzing and identifying cost per shipment trend and monitor branch operations performance and support to increase their efficiency
- Providing special and good rates for domestic, international shipments
- Coordinating with sister company for Sea, Land and Air freight and providing solutions and best rates to customers
- Prepare KPI results to showcase on monthly review meeting and management meeting
- Develop and implement operational plans, policies, and procedures to optimize the delivery network and enhance overall performance
- Stay informed of industry trends, applying knowledge to drive innovation and enhance performance
- Coordinates with the dispatcher to make sure that all the domestic & international pickups are done as per the quality standards
- Manages client incidents and complaints in coordination with customer service and domestic operations team members
- Manages ops team members to ensure that the full domestic cycle is done according to the standards including coding, data entry, sorting, and reporting
- Coordinates with the sales teams in terms of capability, and scheduling jobs
- Ensuring that all cash related shipments (CC or COD) are handled per the standards and procedures in coordination with the accounting department
- Prepare MIS reports and submit to the manager about the performance
- Regularly monitor, audits domestic team members, couriers to rectify any found discrepancies
- Provide visionary leadership, fostering a culture of continuous improvement and developing team members
- Champion a culture of continuous improvement, promoting engagement throughout the organization
- Provide regular reports to senior management, highlighting achievements and future plans.
Hub Operations Supervisor
Zajel Courier Service
2021.03 - 2023.06
- Monitoring the performance of the Operation team members & Couriers
- Assisting Managers with Clients proposals for (SLA) - Service Level Agreement
- Daily Follow-up with couriers for collection and drop off of documents, e-commerce, international & domestic shipments
- Arranging trucks to dispatch (FTL, LTL)
- Paper works including BOE (Bill of Entry), Seal coupon and gate pass are re-checked and handover to driver upon truck dispatch
- Dubai Customs reports & Documentation
- Clearing of backlogs of Customs Card and Emirates ID drop-off & pickup
- In-charge for Abu Dhabi emirates and other zones in Dubai IMPZ, DIP, DIC, DWC, DLC, Barsha, Marina, JVC, Jebel Ali, EXPO
- Preparing monthly and weekly reports of Customs & Emigration
- Assigning stops to zone couriers as per area capacity.
Operation Supervisor - Banking Operations
Aramex International
2009.06 - 2021.02
- Monitoring the performance of the Operation team members & Couriers
- Ensuring that the staff are following the Service Level Agreement (SLA) with Clients (Banks)
- Preparing and Sending Report of the Attendance and timesheets of the staffs
- Processing request to HR department such as leave request, passport request, NOC, etc
- Handling major complains for all the banks
- Providing performance reports to all banks
- Producing Business Evaluation report on a weekly and Monthly basis
- Helping with training and development
- Assisting Managers with Clients proposals for (SLA) - Service Level Agreement
- In charge of High profile Excellency Customers account
- Daily checking discrepancy shipments of banking, international & domestic and e-commerce
- Debriefing Couriers Return shipments and confirming amount to settle
- Handling EDRS for Runsheet to upload customer signature in System
- Handling Outstanding E-commerce shipments and sending reports to Entity
- Handlings truck movement for In-transit shipments from other stations.
Account Handler - E - Commerce
Aramex International
2009.06 - 2021.02
- Daily follow-up of collections and deliveries
- Dispatching deliveries based on area Capacity
- Checking and clearing Outstanding e-commerce shipments as per SLA
- Clearing backlogs of pending collections.
Operations Team Member
Aramex International
- Maintaining Records of received shipments
- Scanning Inbound & Outbound international & domestic shipments
- Sending Reports on a daily and monthly basis
- Responding Quickly to Customer and bank inquiries.
Store Supervisor
Reliance Fresh P. Ltd
2008.06 - 2009.05
- Handling the customers' problems and solving their queries
- Maintaining Records, Reporting to the manager
- Responding Customer Query via telephone and Face to Face
- Helping to hire new staff.
Customer Service & Assistant Store Supervisor
Varkeys Retail Ventures P. Ltd
2007.04 - 2008.05
- Prepares reports requested by the department manager
- Receives and opens correspondence for the department manager
- Arrange meetings and conferences
- Updates departmental filing system as needed.
Education
Bachelor of Arts - English
MG College
Thiruvananthapuram08.2007
High School Diploma -
Travel & Tourism
04.2004
High School - Schooling
MMRHHS
04.2002
Skills
- Route Optimization Software
- GPS Navigation
- Fleet Management
- Inventory Management
- Warehouse Management
- Positive attitude
- Teamwork
- MS Office
- Recruit
- Operations Setup
- Business Development
- Sales Target
- Outlook
- Problem solving
- Customer service
- Communication
- Software Analysis
- Equipment handling
- Reports
- Negotiation
- Cold Calling
- Microsoft Office
- Operations Management
- Problem-Solving
- Team Leadership
- Customer Service
- Operational Efficiency
- Management
- Performance monitoring
- Staff Management
- Decision-Making
Languages
English (fluent)
Hindi (fluent)
Malayalam (fluent)
Tamil (fluent)
Awards
- Customer Service Silver Award, Aramex International, 08/01/2011
- Customer Service Quarter Award, Aramex, 04/01/2019
- Customer Service Award, Varkeys Retail Ventures, 08/01/2008
Hobbies and Interests
- Content Creation
- Music Listening
- Outing with Family
Timeline
Operations Manager
Mexpress Courier Service
2023.06 - 2024.06
Hub Operations Supervisor
Zajel Courier Service
2021.03 - 2023.06
Operation Supervisor - Banking Operations
Aramex International
2009.06 - 2021.02
Account Handler - E - Commerce
Aramex International
2009.06 - 2021.02
Store Supervisor
Reliance Fresh P. Ltd
2008.06 - 2009.05
Customer Service & Assistant Store Supervisor
Varkeys Retail Ventures P. Ltd
2007.04 - 2008.05
Operations Team Member
Aramex International
Bachelor of Arts - English
MG College
High School Diploma -
Travel & Tourism
High School - Schooling
MMRHHS
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