Anish Diwan

• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Analyzed key competitors to respond to competitive threats.
• Supported sales and reporting for large and medium-sized accounts.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Built and maintained strong client relationships to drive business growth.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Developed and delivered presentations to key customers to position products and services.
• Analyzed sales to manage life cycle of product, inventory models and selling rates.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Achieved or exceeded company-defined sales quotas.
• Built diverse and consistent sales portfolio.
• Attended monthly sales meetings and quarterly sales trainings.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Recorded accurate and efficient records in customer database.
• Stayed current on company offerings and industry trends.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Presented professional image consistent with company's brand values.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Maintained current knowledge of evolving changes in marketplace.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contributed to event marketing, sales and brand promotion.
• Set and achieved company defined sales goals.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Negotiated prices, terms of sales and service agreements.
• Developed, maintained and utilized diverse client base.
• Informed customers of promotions to increase sales productivity and volume.
• Achievements ; Every month steadily increase sales about 10% to 20%, by increased customers base and maintain all previous customers satisfy accordingly to their requirements.

• Developed and monitored sales representative goals and performance to drive territory goals.
• Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
• Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
• Worked with vendors and suppliers to support timely delivery of products and services.
• Trained and mentored sales representatives in sales techniques and strategies.
• Spearheaded successful sales strategies for existing and new products across specified territory.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Conducted regular market analysis to identify new opportunities for territory sales growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Awarded for constant performer, and increase sales constantly for 3quarters.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established time frames.
• Improved marketing to attract new customers and promote business.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Managed and motivated employees to be productive and engaged in work.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Managed over 5 territory and 250 customers by visiting them personally every month.

• Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
• Identified business development challenges and customer concerns for proactive resolution.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
• Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
• Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
• Achievements ; Manage Sales and increase clients every month by achieving sales target, by 20%.
• Contributed to event marketing, sales and brand promotion
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions

• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
• Conducted research to stay up-to-date with industry trends, prices and market competition.
• Recognized trends within territory and industry to create proactive plans.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
• Branded products through effective salesmanship and maintained long-term relationships with clients.
• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Achievement ; all state achiever by increasing sales by 35% every month.

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Followed through with client requests to resolve problems.
• Generated customer satisfaction surveys to analyze results into action plans.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Developed and offered unique discount options to drive interest in new product lines.
• Achievement; Maintain all customer data and satisfaction level at par with proving best customer service.

(CMC LTD AND WIPRO FMS)

• Ran errands and provided general office support in professional environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in team setting, providing support and guidance.
• Resolved problems, improved operations and provided exceptional service.
• Developed strong communication and organizational skills through working on group projects.
• Delivered services to customer locations within specific time frames.
• Learned and adapted quickly to new technology and software applications.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Identified issues, analyzed information and provided solutions to problems.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• I had been working for more than 300 IBM Desktop and windows Server clients and fulfill there system requirements.

• Had been working as Computer hardware and Network Administrator
• Performed and adhered to change management requirements.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Identified and immediately resolved issues with network devices.
• Assisted IT staff on troubleshooting issues and closing calls.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Introduced management tools to create and manage virtual server computing environment.
• Monitored system performance and responded to alerts.
• Supported project planning team to promptly address hardware and software problems and network emergencies.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Diagnosed and resolved hardware and software issues.
• Designed and evaluated WAN and LAN connectivity technologies.
• Installed and configured network printers and other peripheral devices.
• Analyzed network traffic and performance metrics to optimize system performance.
• Monitored networks and network devices to resolve technical problems quickly.
• Achievements; i have been awarded for best System and Network support Engineer by our Client Gujarat State Electricity board Information Technology Head of the Department.