Anish Ghosh
Bhagalpur
Summary
Dynamic professional with over 19 years of extensive experience in leading service industries.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
BRANCH MANAGER
ASC SOLIUTION
10.2018 - Current
- Coordinated planning and scheduling of service activities to enhance execution efficiency.
- Analyzed service-related requirements to inform strategic decision-making.
- Developed Design Brief addressing functionality, cost, time, quality, and safety aspects.
- Prepared work breakdown structure to facilitate project clarity and organization.
- Controlled costs throughout all project stages to ensure budget adherence.
- Trained new hires to optimize team performance and integration.
- Submitted weekly and monthly progress reports for stakeholder visibility.
- Organized weekly progress review meetings to assess project advancements.
Branch manager
IQOR GLOBAL SERVICE PVT.LTD
09.2016 - 12.2018
- Directed daily branch operations to ensure efficient workflows and high customer satisfaction.
- Managed staff schedules and performance, driving optimal service levels.
- Implemented policies and procedures to enhance operational efficiency.
- Resolved customer inquiries and complaints promptly, improving overall experience.
- Fostered positive work environment through team-building initiatives and effective communication.
- Conducted regular performance reviews for all branch employees to support development.
- Provided guidance to team members on problem resolution and customer service issues.
- Resolved escalated complaints swiftly, maintaining customer trust.
customer support engineer
Ensure Support Services India Limited
04.2014 - 06.2016
- Provided technical support for customers using Ensure Support Services products through phone and email.
- Diagnosed and resolved hardware and software issues efficiently, ensuring high customer satisfaction.
- Collaborated with engineering teams to escalate and address complex technical problems.
- Developed user guides and FAQs to enhance customer understanding of services provided.
- Conducted training sessions for new support staff on service protocols and tools.
- Maintained detailed records of customer interactions in the support ticketing system.
- Implemented feedback loops to drive product quality improvements based on customer insights.
customer support engineer
Redingtion (india) LTD.
10.2011 - 03.2014
- Resolved customer technical issues weekly, enhancing satisfaction and response times.
- Developed and maintained knowledge base articles for customer self-service.
- Supervised workers in data communication equipment installation, ensuring seamless operations.
- Conducted remote sessions to solve customer issues directly and efficiently.
- Coordinated cross-functional teams to resolve complex issues, improving customer experience.
- Evaluated software and hardware, recommending upgrades for enhanced performance.
- Oversaw cloud-based backup and recovery, integrating disaster recovery protocols for data safety.
- Provided secondary support to field engineers, resolving escalated service calls effectively.
technical Support
Allsol Technology and Consultants Pvt Ltd.
06.2011 - 10.2011
- Delivered technical support for staff and end users during implementation processes.
- Coordinated installation and technical support of network hardware and software systems.
- Provided troubleshooting assistance for operational issues to customers and team members.
- Supported ongoing maintenance activities for online reservation systems and applications.
- Guided users on technical inquiries related to computer hardware and software.
- Facilitated successful project completion through effective technical support.
- Assisted technicians with technical challenges as required.
- Ensured optimal functionality of computers, printers, and scanners for patrons.
MIS
UNINOR Reseller SHRUTI ENTERPRISES
05.2010 - 05.2011
- Generated various MIS reports from Tally ERP 9 on a periodic basis.
- Managed MIS department budget to optimize resource allocation.
- Identified automation opportunities to enhance efficiency within the MIS department.
- Created custom dentures for effective teeth replacement solutions.
- Analyzed data from previous missions to pinpoint improvement areas.
- Reviewed admission applications for accuracy and compliance.
- Verified document accuracy for customs clearance submissions.
- Created user accounts and managed permissions on internal systems.
services engineer & sale executive
L&T medical reseller SHIVPRIYA AGENCES
11.2009 - 04.2010
- Designed and implemented solutions for medical equipment challenges to enhance functionality.
- Collaborated with sales team to identify client needs and deliver technical support.
- Conducted regular maintenance on medical devices, ensuring compliance with industry standards.
- Trained staff on proper use and handling of medical equipment and tools.
- Analyzed product specifications, recommending improvements to optimize design.
- Assisted in troubleshooting equipment issues, minimizing downtime for clients.
- Participated in team meetings, providing updates on project progress.
- Generated technical reports for customers, documenting equipment performance.
desktop engineer
ICA Kalkaji
08.2008 - 01.2009
- Installed and configured desktop systems and peripherals for end-users across multiple departments.
- Provided technical support and troubleshooting for hardware and software issues.
- Managed software updates and patches to maintain system security and performance.
- Collaborated with IT team to enhance network connectivity and overall performance.
- Developed user manuals and documentation for desktop procedures and policies.
- Coordinated procurement of computer equipment and services with vendors.
- Performed system maintenance tasks including virus scans, disk defragmentation, and patch installations.
- Monitored server and workstation performance to ensure optimal operating conditions.
Education
Bachelor of Arts - History
Chaudhary Charan Singh University
Meerut UP01.2007
Associate of Science -
B.I.E.C. Board
Bhagalpur Bihar01.2003
10th -
B.S.E. Board
Bhagalpur Bihar01.2000
Skills
- Problem-solving skills
- Control systems management
- Team leadership
- Workforce optimization
- PC assembly and configuration
- Windows and Linux installation
- Network cabling and topology
- OSI and TCP/IP protocols
- DNS administration
- Data backup solutions
- Remote installation services
- System administration and support
- Configuration and troubleshooting
Computer Soft Skills
Microsoft Office (Word, Excel, PowerPoint, Internet)
Personal Information
- Date of Birth: 07/01/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
ENROLLMENT AGENCY TECH SUPPORT
Languages
English
Beginner (A1)
A1
Hindi
Proficient (C2)
C2
Timeline
BRANCH MANAGER
ASC SOLIUTION
10.2018 - Current
Branch manager
IQOR GLOBAL SERVICE PVT.LTD
09.2016 - 12.2018
customer support engineer
Ensure Support Services India Limited
04.2014 - 06.2016
customer support engineer
Redingtion (india) LTD.
10.2011 - 03.2014
technical Support
Allsol Technology and Consultants Pvt Ltd.
06.2011 - 10.2011
MIS
UNINOR Reseller SHRUTI ENTERPRISES
05.2010 - 05.2011
services engineer & sale executive
L&T medical reseller SHIVPRIYA AGENCES
11.2009 - 04.2010
desktop engineer
ICA Kalkaji
08.2008 - 01.2009
Bachelor of Arts - History
Chaudhary Charan Singh University
Associate of Science -
B.I.E.C. Board
10th -
B.S.E. Board