Anish Kumar
Itil Change Manager
Ghaziabad
Summary
To turn a dot into a concept to contribute creatively towards organization and dedicated towards my work and see myself working at the stable position in reputed organization with hard work and commitment towards work.
Total 10+ years’ experience across service management profile. Change and Incident Management. Comprehensive knowledge of methodologies and principles of ITIL. Exceptional interpersonal skills that assist in communicating and coordinating change. Ability to manage a team and distribution of tasks by identifying the priority and feasibility. Maintaining high discipline and norm adherence, coordinating with superiors for cross trainees and innovative suggestions to improve customer service delivery & operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Change Manager
HCL Technology
2 2019 - 12.2022
- Streamlined processes for enhanced efficiency, working closely with cross-functional teams to identify gaps and redundancies.
- Managed risks associated with change initiatives, implementing mitigation strategies as needed.
- Leveraged data-driven insights to guide decision-making processes around proposed changes.
- Ensured compliance with regulatory standards while executing change management activities.
- Leading the change management activities within a structured process framework.
- Designing the strategic approach to managing change and support operations that fall within the domain of change management.
- Evaluating the change impact and organizational readiness to limit potential risk.
- Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate username
- Evaluating the risk of change and providing actionable guidelines on reducing the impact.
- Evaluating resistance in adopting the change at the user, process, and technology level.
Change Manager
IBM India Pvt. Ltd
02.2016 - 03.2018
- Leveraged data-driven insights to guide decision-making processes around proposed changes.
- Maintained up-to-date knowledge about industry trends in relation to change management methodologies and best practices.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
- · Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.
- · Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.
- · Conduct post-implementation reviews to assess the decisions and performance related to the change request
- Leading the change management activities within a structured process framework.
- Designing the strategic approach to managing change and support operations that fall within the domain of change management.
- Evaluating the change impact and organizational readiness to limit potential risk.
- Supporting training and communication as part of change management. Activities may include designing or delivering.
Enhance Business Solutions Private Limited
12.2014 - 12.2015
- Change Management process owner for the changes raised for servers and databases
- Assuring Change Management process implementation
- Change Tickets Auditing
- Reporting - Overdue Changes / Failed changes/Deviations/Rejected changes
- Updating Configuration Management Team on weekly basis about the changes performed
- Ensuring changes are scheduled as per the dates mentioned in the tool
- Continual Service Improvement of changes by implementing various compliance like evidence of implementation.
Gupta and Company(Consultants)-HR Compliance and Outsourcing Experts
09.2011 - 11.2014
- Worked as a Liaoning partner for the clients
- Provides L1 support to end users
- I had to make sure all tickets should be logged in tool
- Track and manage all the related calls logged in tool Coordinate with team engineer and follow-up calls for closure
- I had to ensure that all the calls should be closed within turnaround time and as per defined SLA
- Responsible to prepare Daily, weekly, monthly and all MIS reports required by management
- Need to create changes in the tool as per the request
- To manage server reports
- Monitoring on daily basis for SLA and TAT based on ITIL process.
Education
BSc(Zoology Hons.) -
M S College
Intermediate (Science) - undefined
M S College
Secondary - undefined
Zila School
Skills
- Good Motivator
- Excellent Teaching Skills
- Confident and Concise
- Scientific Temperament
- MS Word
- MS Excel
- MS Office
- MS-SQL Server 2000
- Windows
Certification
ITIL(V3) Foundation Certified
Personal Information
- Father's Name: Late Akhileshwar Prasad Singh
- Date of Birth: 12/25/1980
- Marital Status: Married
Areas Of Interest
- Net surfing
- Listening to music
Disclaimer
I hereby declare that the above information is true as per my knowledge.
Timeline
Change Manager
IBM India Pvt. Ltd
02.2016 - 03.2018
Enhance Business Solutions Private Limited
12.2014 - 12.2015
Gupta and Company(Consultants)-HR Compliance and Outsourcing Experts
09.2011 - 11.2014
Change Manager
HCL Technology
2 2019 - 12.2022
BSc(Zoology Hons.) -
M S College
Intermediate (Science) - undefined
M S College
Secondary - undefined
Zila School
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