ANISH KUMAR

Bridgewater Associates (Feb 2024 - Present)

Nike (March 2022 - January 2024)

Mattel (Jan 2019 - Feb 2022)

Network:

• Monitored the client's network topology, including LAN, WAN, and Internet security systems, to ensure Internet data security and privacy while maintaining company IT operations productivity.
• Troubleshot routers, layer 2 and 3 switches, and network firewalls.
• Interacted directly with Level-3 Smart Hands Technicians and the Edge Team to fix issues with routers, modems, switches, WTI devices, ports, and access points.
• Supported global network users with connectivity, VPN, and access issues.
• Monitored and maintained network and software components according to established guidelines and best practices.
• Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
• Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
• Coordinated with multiple vendors, like Comcast, AT&T, Verizon, and Lumen, and service providers to ensure timely delivery and setup of network equipment and services.
• Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
• Minimized service disruptions by performing scheduled maintenance during off-peak hours.
• Performed tests on newly installed hardware and software to provide components that interface correctly with each other and the network.
• Maintained the production network according to company SLAs to fulfill agreed-upon client specifications.
• Proficient in monitoring and managing networks using SolarWinds NetFlow Traffic Analyzer, Network Performance Monitor (NPM), and Network Configuration Monitor (NCM).
• Leveraged monitoring tools such as SolarWinds, Splunk, SCOM, or Nagios to maintain real-time network visibility, enabling swift response times to potential issues.
• Configured IP assignment, core network configuration, and DNS setup for new users.
• Installed fiber, ethernet, and console cabling in climate-controlled NOC.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Engaged with multiple ISPs for the root cause analysis of network outages, documented them, and implemented corrective actions to prevent recurrence and maintain service quality standards.
• Created graphical reports to visualize network performance and uptime to management members.

WINDOWS SERVERS:

• Maintained active directory user accounts, groups and security policies.
• Installed, configured, and maintained Windows Server 2012 and 2016 operating systems.
• Managed network services, such as DHCP and DNS.
• Created user profiles on local servers and redirected folders to network shares.
• Managed DNS records, including A Records and CNAME Records, for domain name resolution.
• Decommission servers based on the user request and approvals.
• Proficient in managing the SCOM agents using the Operations Console and PowerShell.

LINUX:

• Provided Level 1 support to customers, and was involved in installing the OS, software, monitoring performance, applying patches, and troubleshooting alerts.
• Installed, configured, and maintained Linux Enterprise (RHEL 8) and Ubuntu (20.04 LTS, 22.04 LTS).
• Investigate the network or system outage at multiple sites, system sluggishness due to CPU and network issues, and provide valuable information in the ticketing system, along with the resolution.
• Having experience in troubleshooting Unix tickets.
• Responsible for adding and creating new users, groups, and setting up home directories, as well as appropriate access restrictions to directories and files using access modes.
• Provided Level 2 support through code movement from a test to a PROD environment.
• Worked with the hardware alerting/monitoring system and troubleshot the faulty hardware in the NOC and remotely, utilizing the remote-hand service.
• Overall, having good exposure to file permissions, user administration, general system commands, and file system hierarchy.

INCIDENT MANAGEMENT:

• Led end-to-end incident resolution for high-priority outages, ensuring minimal downtime and restoring services within agreed SLAs.
• Coordinated cross-functional teams during critical incidents, facilitating effective communication between technical teams and business stakeholders.
• Conducted root cause analysis (RCA) and prepared post-incident reports to prevent recurrence of similar issues.
  Managed incident escalation procedures, ensuring timely involvement of senior engineers and management.
• Maintained incident logs and dashboards for real-time tracking and reporting to leadership.
• Trained team members on incident handling best practices and ITIL-aligned workflows.
• Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
• Exceeded SLA standards for response times and problem resolution.
• Updated internal customers regarding open tickets and status of resolutions.
• Utilized monitoring tools (e.g., Splunk,Big Panda, ServiceNow, PagerDuty) to detect and respond to incidents proactively.
• Drove continuous improvement initiatives, enhancing incident detection and response efficiency.