ANISH KUMAR BHASKAR

• Participate in the recruitment process end to end recruitment by sourcing candidates, screening resumes, conducting initial interviews, and coordinating with hiring managers. Also responsible for posting job advertisements, scheduling interviews, and managing applicant tracking systems.
• Facilitate the onboarding process for new employees, including preparing documentation, conducting orientation sessions, and ensuring a smooth transition into the organization.
• Maintain positive employee relations by handling inquiries, grievances, and disciplinary issues. Investigate complaints, mediate conflicts, and ensure compliance with company policies and procedures.
• Support the performance appraisal process by assisting in goal setting, tracking performance metrics, and providing feedback to employees and managers.
• Manage employee resignations, conduct exit interviews, oversee full and final settlements, and provide experience and service letters.
• Coordinate employee training programs, workshops, and professional development initiatives to enhance skills and knowledge.
• Maintain HR records and databases, process employee documentation (such as contracts, promotions, and terminations), and ensure data accuracy and confidentiality using HRMS (HRone).
• Assist in the development and implementation of HR policies, procedures, and compliance initiatives to align with labor laws and company regulations.
• Drive initiatives to enhance employee morale, satisfaction, and engagement, including organizing events, conducting surveys, implementing recognition programs, and hosting activities like Fun Fridays and Food Potlucks.
• Assist employees with benefits enrollment, changes, and inquiries, liaise with insurance providers, manage leave requests, and administer employee benefit programs.
• Generate HR reports and analyze data to provide insights into workforce trends, turnover rates, and key HR metrics to support strategic decision-making.
• Assist in payroll functions to ensure accurate compensation distribution across all departments.
• Streamline HR processes by optimizing workflows, introducing automation, and enhancing efficiency.
• Foster a positive company culture by promoting team-building activities, encouraging collaboration, and recognizing employee achievements.
• Ensure accurate and timely updates of employee records in HRone to maintain a well-organized, efficient, and compliant database.

• Manage the end-to-end recruitment process, including requisition creation and approval, sourcing, job posting, and background verification.
• Source candidates through various job portals like LinkedIn, Indeed, Affinix, Peoplereddy, Monster, Dice, CareerBuilder etc. Also track their progress throughout the hiring process.
• Utilize ATS (Applicant Tracking Systems) like Workday and Affinix to maintain accurate and updated candidate records.
• Conduct market research to identify hiring trends and improve talent acquisition strategies.
• Ensure a strong candidate pipeline and efficient data management for future hiring needs.
• Perform audits on the requisition approval process, background verification, job postings, interview guides, and compliance within Workday.
• Identify and address errors in recruitment audits and provide feedback for process improvement.
• Track and monitor confidential candidate information while ensuring data integrity and compliance.
• Allocate work at the beginning of the day for Recruiting Coordinators and Senior Recruiting Coordinators to ensure smooth operations.
• Maintain data collation, team productivity reports, and utilization trackers to monitor efficiency.
• Handle internal communication within the recruitment team and provide floor support when needed.
• Ensure timely and accurate service delivery aligned with client standards and expectations.
• Optimize recruitment workflows to enhance efficiency and streamline hiring operations.
• Tracking and monitoring confidential candidate information
• Handling communication within the team and providing floor support, when required
• Doing work allocation at the beginning of the day to the recruiting coordinators and senior Recruiting coordinators
• Involved in Data collating and Team Productivity & Utilization Trackers
• Ensure timely and accurate service delivery according to the client's standard

Company Overview

A leading FinTech company specializing in digital financial solutions, offering innovative lending and underwriting services to businesses and individuals.

• Engage with clients to verify and underwrite documents submitted for SBA PPP (Paycheck Protection Program) loans.
• Analyze applicants' financial data to assess loan eligibility and risk factors.
• Evaluate loan documents to ensure accuracy, completeness, and compliance with regulatory standards.
• Document loan decisions, including approvals, denials, and reasons for declining applications.
• Maintain strong client relationships by providing superior customer service and addressing inquiries promptly.
• Develop and implement underwriting policies and procedures to streamline loan processing.
• Ensure adherence to compliance standards and risk assessment protocols to mitigate financial risks.

Daily Activities & Responsibilities

• Handle customer queries related to their Amazon accounts and orders, providing effective troubleshooting and resolution.
• Maintain an Average Handling Time (AHT) of 6 minutes to ensure efficient service delivery.
• Ensure a Positive Response Rate (PRR) of over 93.50% while assisting customers, ensuring high-quality interactions.
• Plan all leaves in advance to avoid disruptions in the Line of Business (LOB) and maintain smooth workflow operations.
• Adhere strictly to company policies and process compliance while performing job responsibilities.
• Selected as a member of the SWAT team, a cross-trained unit responsible for providing customer support across multiple communication channels – Voice, Email, and Chat.
• Gained expertise in multi-channel customer service, enhancing responsiveness and issue resolution.