Anish Kuriakose

Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring 14 years of relevant experience to a challenging new role.

• Consumer Banking Certified
• Completed Green Belt Six Sigma Training
• Training involvement with line of business partners, process leads on updates
• Manage reports on transaction count on a daily basis, provide accurate and timely reports and other process information/ data to the manager and process Leads
• Perform periodic call audits and transactions processed by associates to check the timelines, completeness and accuracy
• Drive innovation and continuous improvement as a culture in the process. Generate ideas and encourage advanced methods of adding value to the process, share ideas across team to replicate best practices
• Team, client/customer appreciations
• Project to reduce Average Handle Time
• Project to eliminate Non Value Added, usage of Visual Basics and automation instead of manual intervention which in turn helped to improve accuracy and time saving
• Provide team assistance on transactions
• Received best performance award
• All escalations were handled within given turnaround time and met service level agreement

• Date of Birth: 07/21/1987
• Nationality: Indian
• Marital Status: Married