Dynamic leader with a proven track record at BeepKart, driving revenue growth and enhancing workforce productivity . Expertise in strategic negotiation and vendor management, coupled with a commitment to customer experience enhancement, has consistently delivered exceptional results in competitive markets.
Overview
21
21
years of professional experience
Work History
State Head
BeepKart
Bangalore / Chennai
03.2022 - Current
Leading P&L and executing a ₹28 Cr ABP [FY 24-25] for Chennai city operations, spearheading sales, operations, and strategic growth
Accountable for optimizing resource allocation, prioritizing tasks, and resolving challenges to enhance performance and accelerate business gains
Headed overall Enterprise (B2B) and Consumer (B2C) business for the region with P&L management responsibilities
Scaled Monthly Sales by 211%: Grew from 90–120 vehicles/month (Dec 2022–Mar 2023) to 280+ vehicles/month (current), driving ₹3.36 Cr+ monthly revenue
Achieved 66% Margin Expansion: Increased net margin per vehicle from ₹9,000 to ₹15,000 (post-GST) through in-house refurbishment, spares cost control, and pricing optimization
Scaled monthly revenue from ₹1.8 Cr to ₹3.36 Cr (72% increase) in 19 months
Enhanced workforce productivity by 32% through KPI-linked training programs, enabling a 15% reduction in headcount without compromising output
Reduced Average Days to Sell (DTS) from 45 to 28 days through targeted marketing, accelerating inventory turnover by 38%
Increased Ancillary Revenue by ₹2,200 per sale (warranty packages, accessories), contributing ₹0.50 Cr in FY24-25
Achieved 4.8/5 Google Reviews: Garnered 850+ reviews, driving 30% of sales via referrals and reducing CAC by 25% vs
Industry benchmarks
Slashed Logistics Costs by 19% (₹250 per vehicle) by optimizing hub-and-spoke distribution
Established rigorous quality control standards to ensure data integrity in supply and demand processes, minimizing documentation errors and optimizing workflow efficiency
Identifying and resolving operational bottlenecks, improving efficiency, meeting KPIs, and driving smooth execution of business strategies
Drive cross-functional collaboration with finance, legal, supply chain, and marketing teams to streamline operations, optimize vendor partnerships, improve service delivery, and ensure on-time quality product availability
Directed construction of 12+ BeepKart Hubs in Chennai and Bangalore, achieving 95% on-time completion rate through effective collaboration with contractors, architects, and key stakeholders, ensuring cost efficiency and operational readiness
Lead city-wide business expansion, integrating property scouting, and lease negotiations
Led a regional team of ~90 employees from diverse functions like sales, procurement, operations, growth, audit & data analytics resulting in 20% faster project execution and a 90% employee retention rate
Mentor and develop high-performing teams, fostering leadership excellence, up skilling employees, and ensuring workforce readiness to support business growth
Manage stakeholder engagement, strengthening relationships with landlords, vendors, contractors, and internal teams to ensure the smooth execution of expansion initiatives
Implement performance tracking frameworks, monitoring key sales & operational KPIs to drive accountability and improve revenue acceleration strategies
Assistant Manager
Future Group
Mumbai
02.2020 - 02.2022
Managed Atria Mall Store operations, overseeing both in-store for fashion and digital retail business to drive revenue growth and operational excellence
Revived Post-Lockdown Sales: Grew daily sales from ₹1 lakh (Mar-Jul 2020) to ₹25 lakh/week for entire Line of Business (₹3.57 lakh/day) by March 2021 – a 257% increase – by realigning inventory and executing targeted promotions
Drove Fashion Segment Growth: Increased fashion sales from ₹9 lakh/week to ₹15 lakh/week (66% growth) by optimizing visual merchandising and reducing stock-outs through demand forecasting
Redesigned store layouts post Covid, increasing footfall conversion rate by 22% and boosting average basket size from ₹1,800 to ₹2,400 (33% growth)
Achieved 2-hour delivery SLA for 95% of Big Bazaar orders by streamlining dark store operations, reducing average pick-to-pack time from 9 mins to 4 mins (56% improvement)
Led the entire spectrum of online and offline sales, ensuring seamless coordination between digital and physical retail experiences to enhance customer engagement and maximize conversions
Monitored and optimized gross margins, implementing dump control measures and inventory strategies to minimize wastage and improve profitability
Implemented omni-channel integration, synchronizing digital and physical retail operations to create a seamless shopping experience across multiple platforms
Enforced store policies and standard operating procedures (SOPs) to streamline in-store operations, improve efficiency, maintain compliance with company guidelines
Led inventory control and merchandising strategies, preventing stockouts and overstock situations while ensuring optimal product visibility and customer accessibility
Spearheaded execution of ingenious visual merchandising initiatives, enhancing store layout and displays to improve foot traffic, customer engagement, and sales conversions
Conducted performance evaluations and sales analysis, leveraging key metrics to identify improvement areas, optimize processes, and enhance overall operational efficiency
Managed, trained, and mentored store associates, fostering a high-performance team culture centered on customer service excellence, sales growth, operational effectiveness and increased customer loyalty
Collaborated with marketing and promotional teams to design and execute targeted campaigns, increasing footfall, customer retention, and revenue generation
Strengthened cross-functional collaboration with supply chain, finance, and merchandising teams, ensuring alignment of store operations with broader business objectives
Regional Operations Manager – West & South India
Crocs India (later transitioned to Columbia Sportswear Company)
01.2014 - 12.2019
Led regional operations for nine retail stores across West and South India, overseeing sales performance, store operations, and P&L accountability to drive profitability and achieve a ₹22 Cr revenue target for FY 18-19
Achieved ₹23.5 Cr in total revenue for FY 18–19, overseeing monthly sales growth from ₹9L to ₹29L per store across regions
Ensured all Columbia stores achieved profitability within 11 months of launch through strategic planning and hands-on execution
Steered the formulation and execution of customer-centric regional sales strategies, aligning with customer preferences, and competitive dynamics to drive revenue growth and market expansion
Managed store budgets, expenses, and resources while overseeing P&L reporting to track revenue, control costs, and optimize financial performance for maximum profitability
Analyzed sales data, market trends, and competitor activities, identifying opportunities for product assortment optimization, and impactful promotional campaigns to drive revenue and enhance customer engagement
Led and mentored a workforce of 9 Store Managers, 30+ CCAs, and a regional support team, fostering a high-performance culture focused on sales growth and operational excellence
Maintained high customer satisfaction and retention through exemplary service and strong Net Promoter Scores (NPS)
Conducted regular store audits, performance reviews, and coaching sessions to ensure adherence to SOPs and KPIs
Built strong relationships with mall management and strategic partners, securing competitive advantages and resolving operational bottlenecks
Collaborated with marketing, merchandising, and operations teams to ensure seamless store operations and unified brand execution
Manager - Sales G Operations
Sima International
Oman
12.2011 - 11.2013
Led sales and operations for 17 stores in the Muscat region, driving revenue growth across renowned brands like Tommy Hilfiger, Bally, and Kenneth Cole
Managed full P&L accountability, overseeing financial planning, cost control, and revenue performance to achieve the annual business target of ₹113 Cr (6.2M OMR) for 2013
Held full P&L accountability, driving financial planning, budgeting, and cost control initiatives to ensure profitability across all stores
Partnered with the Country Manager and brand heads to align business plans with market realities and revenue targets
Implemented proactive strategies to enhance footfall, increase conversion rates, and improve category-level performance
Managed and developed a high-performing team of 17 Store Managers and 90 staff, focusing on coaching, performance optimization, and employee engagement
Established clear KPIs and led structured performance reviews to foster accountability and sales excellence across the region
Streamlined operations across all stores, ensuring excellence in inventory control, visual merchandising, and customer engagement
Area Manager
The Bombay Store
Mumbai
07.2008 - 11.2011
Assistant Store Manager
Pantaloons
Mumbai
05.2006 - 06.2007
Assistant Store Manager
Tommy Hilfiger
Mumbai
03.2004 - 04.2006
Education
MBA - Business Administration
Manav Bharti University
01-2011
Bachelor of Arts -
Xavier's International University
01-2005
Skills
New Store Development
Market Entry & Expansion Strategies
Vendor & Franchise Management
Inventory & Supply Chain Management
Customer Experience Enhancement
Multi-Category Business Management
Competitive Market Analysis
Budgeting & Cost Control
Digital & Omnichannel Retail Strategies
Strategic Negotiation & Partnerships
Leadership & Team Development
Stakeholder Management
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Malayalam
Intermediate (B1)
B1
References
References available upon request.
Timeline
State Head
BeepKart
03.2022 - Current
Assistant Manager
Future Group
02.2020 - 02.2022
Regional Operations Manager – West & South India
Crocs India (later transitioned to Columbia Sportswear Company)
01.2014 - 12.2019
Manager - Sales G Operations
Sima International
12.2011 - 11.2013
Area Manager
The Bombay Store
07.2008 - 11.2011
Assistant Store Manager
Pantaloons
05.2006 - 06.2007
Assistant Store Manager
Tommy Hilfiger
03.2004 - 04.2006
MBA - Business Administration
Manav Bharti University
Bachelor of Arts -
Xavier's International University
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