Experience: 4 years and 8 months in back-office operations, demonstrating reliability and efficiency.
Operational Efficiency: Ensured daily routines and backups were performed effectively, maintaining comprehensive records for accountability.
Data Reporting: Produced monthly Management Information (MI) reports to illustrate data trends, facilitating identification of growth opportunities.
Performance Analysis: Assisted senior leadership in gathering and evaluating MI data, contributing to ongoing performance assessments.
Project Updates: Regularly reported on project data, keeping leadership informed about progress and potential challenges.
KPI Development: Generated strategic weekly Key Performance Indicator (KPI) targets that motivated staff and drove performance beyond expectations.
Team Supervision: Supervised and delegated tasks effectively to meet key productivity targets, ensuring team alignment with organizational goals.
Data Management: Managed day-to-day operations involving the uploading of data dumps to Power BI tools, enhancing data accessibility and visualization.
Organization & Multi-tasking: Possesses strong organizational and multi-tasking skills, enabling efficient handling of varying assigned duties.
Communication: Effective communicator, adept at keeping all stakeholders informed and engaged through regular updates and reports.
Value Proposition: A dedicated back-office professional with a proven track record of supporting administrative operations, optimizing performance metrics, and driving team success through strategic initiatives.
Overview
5
5
years of professional experience
Work History
Senior Associate/Senior MIS Executive
Kotak Mahindra Bank Ltd.
08.2021 - Current
Ensured daily routines and back-ups were performed efficiently, maintaining comprehensive, reliable records.
Produced monthly Management Information reports, clearly illustrating data trends to identify growth opportunities.
Assisted senior leadership teams in gathering and evaluating MIS data, aiding ongoing performance analysis.
Reported regularly on project data and kept leadership informed of progress.
Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectation.
Supervised and delegated tasks to employees to meet key productivity targets.
Handling day to day operations of uploading data dump to Power BI tools.
Providing and tracking SOH status to the internal team members.
Tracking delinquent cases and their resolution.
Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
Calculated incentives for Sales representatives on a quarterly basis, indicating involvement in performance-based reward systems.
Warehouse Executive
Logtech Logistics & Systems Pvt. Ltd.
12.2019 - 06.2020
Prepared daily, weekly, and monthly MIS reports and submitted them to HO and customers.
Replied to and reverted concerned complaints according to the scenario via emails.
Sent job sheets to HO for data entry and obtained Excel sheets for proper reconciliation.
Coordinated with customers to gather labels and Excel data.
Ensured registers and documents were filed properly.
Handled the inbound and ex-bond process.
Created shipping documentation for carriers and customs.
Organized the movement and storage of boxes and pallets.
Arranged paperwork for outgoing shipments to wholesale/franchise customers and retail hubs, including cities.
Conducted detailed data assortment of incoming inventory.
Kept records of stock inventory, including goods returns and spoiled stock related to the warehouse.
Supervised the loading and unloading of lorries, vans, and other vehicles.
Oversaw the work of junior staff.
Contacted transport companies and coordinated dispatch and delivery with them.
Card Audit Executive
Venkat & Associates LLP (Charted Accountant Firm)
Checked NEFT transactions as per instructions received from the bank.
Replied to and reverted concerned complaints according to the scenario via emails.
Performed daily reconciliation of bank credit card customers' payments, accounts, and resolved exceptions.
Ensured all suspense accounts were nil at the end of the day.
Maintained daily proofs for the suspense account.
Reported errors to the concerned department.
Checked card cancellation and activation activities.
Verified limit enhancement letters.
Reviewed secured card liquidation letters.
Monitored payment files.
Education
M.Com -
Mumbai University
01.2018
B.Com -
Mumbai University
01.2016
Skills
MS Excel: V-lookup, Pivot Table, Advanced Filter, Shortcut Keys
Director of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt LtdDirector of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt Ltd