ANISH NAIR
Regional Sales & Operation Manager
Bangalore,KA
Summary
Dynamic regional management professional with extensive experience in leading teams to achieve exceptional results. Recognized for expertise in strategic planning and operational efficiency, fostering a collaborative environment that enhances productivity and morale. Proven track record of effective communication and adaptability, adept at navigating evolving challenges to drive organizational success. Committed to leveraging skills to inspire teams and exceed performance goals in fast-paced settings.
Overview
14
14
years of professional experience
1
1
Language
Work History
Regional Head – Sales & Operations
VLCC Healthcare Ltd.
06.2024 - 07.2025
- Managed critical escalations across multiple business units ensuring swift resolution and internal stakeholder satisfaction.
- Implemented a structured escalation handling process, improving resolution turnaround by 22%.
- Ensured 100% compliance in documentation and timely updates on all cases within strict SLAs.
- Facilitated cross-functional communication between support, operations, and care teams to resolve complex issues quickly.
Regional Business Manager
Bodycraft Salon, Spa & Clinics
02.2023 - 06.2024
- Led internal escalation handling during high-volume operations, maintaining high empathy and process adherence.
- Enhanced first-contact resolution rate by 18% through proactive internal knowledge sharing and training.
- Developed SOPs for escalation handling, reducing repeat cases and improving operational accuracy.
Area Sales Manager
Praba’s Vcare Health Clinic
04.2021 - 02.2023
- Handled customer and internal escalations ensuring smooth service delivery and minimal churn.
- Trained team members in de-escalation techniques and accurate CRM documentation.
Area Sales & Operations Manager
Oliva Skin & Hair Clinics
03.2019 - 03.2021
- Oversaw operational escalations and implemented corrective measures that reduced response times by 15%.
Deputy Manager – Retail Channel Sales
Vodafone Idea Ltd.
09.2014 - 03.2019
- Managed in-store escalations and complex customer issues, ensuring swift resolution and positive experience.
- Coordinated across departments for high-level internal issue resolution while maintaining SLA targets.
Clinic Manager
Kaya Skin Clinic (Marico Ltd.)
04.2011 - 09.2014
- Acted as escalation point for client service concerns and process deviations, ensuring seamless resolution.
Education
MBA -
Edith Cowan University
Australia01.2009
Post Graduate Diploma - Retail Management
Retailers Association of India
01.2009
B.Com - undefined
Kristu Jayanti College
Bangalore01.2004
Skills
CRM software proficiency
Accomplishments
- Reduced documentation errors by 18% through structured case audits.
- Improved internal SLA compliance by creating escalation response templates and processes.
- Recognized for empathetic and effective escalation handling across multiple roles.
CORE COMPETENCIES
- Escalation & Case Management
- Multi-Platform Navigation & CRM Systems
- Empathetic Communication & De-escalation
- Internal Stakeholder Support & Collaboration
- Knowledge Base Contributions & SOP Development
- Documentation Accuracy & SLA Compliance
- Process Improvement & Operational Efficiency
Timeline
Regional Head – Sales & Operations
VLCC Healthcare Ltd.
06.2024 - 07.2025
Regional Business Manager
Bodycraft Salon, Spa & Clinics
02.2023 - 06.2024
Area Sales Manager
Praba’s Vcare Health Clinic
04.2021 - 02.2023
Area Sales & Operations Manager
Oliva Skin & Hair Clinics
03.2019 - 03.2021
Deputy Manager – Retail Channel Sales
Vodafone Idea Ltd.
09.2014 - 03.2019
Clinic Manager
Kaya Skin Clinic (Marico Ltd.)
04.2011 - 09.2014
Post Graduate Diploma - Retail Management
Retailers Association of India
B.Com - undefined
Kristu Jayanti College
MBA -
Edith Cowan University