Anish Rajendran

• Directed enterprise IT infrastructure support operations, ensuring seamless alignment with organizational objectives and long-term strategy.
• Provided strategic leadership in project management, planning, budgeting, and resource utilization, driving efficiency and cost optimization.
• Defined project requirements, facilitated resource allocation, and ensured timely delivery of initiatives within scope, budget, and deadlines.
• Led the end-to-end project lifecycle — initiation, planning, execution, monitoring, and closure — achieving consistent success across multiple large-scale programs.
• Partnered with cross-functional teams to design and deploy technology solutions that enhanced business performance and scalability.
• Oversaw IT infrastructure administration, including change management, vendor oversight, and SLA governance, ensuring compliance with ITIL standards.
• Championed customer-centric IT service delivery, improving satisfaction and engagement through service excellence initiatives.
• Developed detailed project plans and managed deliverables to meet defined objectives, with measurable outcomes.
• Negotiated with external vendors to secure cost-effective contracts while maintaining quality standards, and operational reliability.
• Maintained a deep knowledge of emerging industry trends and best practices, applying insights to strengthen IT governance and general management functions.
• Supported executive leadership in business planning, budgeting, forecasting, and organizational development, contributing to enterprise growth.
• Designed and implemented strategies to enhance customer service initiatives, while maintaining cost-effective operations.

• Directed IT operations, infrastructure services, and technical support across multiple business units.
• Designed and executed IT roadmaps and blueprints, enabling scalable growth and efficiency.
• Managed incident response, risk mitigation, and change management processes.
• Coordinated with vendors and internal teams to deliver cost-effective IT solutions.
• Oversaw asset management and effectiveness tracking, ensuring optimal resource utilization.

Key Achievements:

• Delivered a major infrastructure upgrade project ahead of schedule, saving 12% in projected costs.
• Introduced ITIL-based processes, improving incident resolution time.
• Enhanced customer engagement through Continued Improvement program boosting satisfaction scores from 98.87% to 99.34%.

• Supervised IT infrastructure support administration, prioritizing change management and vendor relations.
• Identified project requirements and allocated resources for comprehensive planning efforts.
• Guided project execution phases, maintaining compliance with timelines and operational standards.
• Partnered with cross-functional teams to deliver cutting-edge technological solutions.
• Presented IT strategies to stakeholders while collaborating with senior management on initiatives.
• Executed deployment of Internet of Things (IoT) devices across project sites.
• Implemented advanced attendance management system for accurate tracking of blue-collar employees.
• Realized AED120,000 in annual savings by optimizing software licensing and enhancing project workflows.

• Instrumental in defining and coordinating IT infrastructure support while establishing clear objectives.
• Played a key role in finalizing project requirements and managing resource allocation effectively.
• Facilitated strategic planning initiatives to ensure achievement of business objectives.
• Executed comprehensive project management practices for timely initiation and closure of projects.
• Demonstrated exceptional budget management skills while fostering strong team dynamics.
• Collaborated with diverse teams to implement innovative technology solutions across various sites.
• Articulated IT strategies to clients and stakeholders, aligning with senior management’s vision.
• Managed overall IT infrastructure administration, ensuring smooth service delivery and customer satisfaction.

• Implemented IT infrastructure for 18 retail outlets across Kerala under Reliance World initiative.
• Facilitated major video conferencing events featuring Hon. President of India and Kerala Government officials.
• Orchestrated national-level IT operational rollouts at Reliance, enhancing efficiency across the board.
• Resolved technical challenges by providing adept support for hardware and software troubleshooting.
• Streamlined vendor collaboration to ensure efficient product and service delivery schedules.
• Documented comprehensive records of all IT assets, focusing on hardware and licensing details.
• Crafted strategic improvements to refine IT service levels while managing budgetary constraints.
• Guided installation processes for new systems, including critical hardware and software components.

• Sourced new sales opportunities by following up on inbound leads.
• Cultivated relationships with existing customers to drive repeat business.
• Attended industry events to establish connections with key contacts.
• Generated reports summarizing sales performance metrics for management review.
• Created brochures and newsletters to effectively promote products and services.
• Resolved customer complaints promptly while delivering exceptional service.

• Managed high volume of incoming customer calls, addressing inquiries and billing issues.
• Screened and processed calls efficiently using call management system and web-based tools.
• Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
• Conducted follow-up calls to ensure satisfactory resolution of customer inquiries.