Anish Ravi

Client: Thirdstream Canada

• Conducted meetings with junior staff members to discuss program specifications and process models.
• Documented ongoing system performance, verifying [Type] metrics.
• Analyzed user workflow and [Type] requirements compliance.
• Provided client support on system operation and troubleshooting.
• Resolved malfunctions with systems and programs through troubleshooting.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

• Researched and identified solutions to technical problems.
• Installed and configured operating systems and applications.
• Monitored system performance to identify potential issues.
• Installed, configured and maintained computer systems and network connections.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Configured and tested new software and hardware.

• Technical support related to development issues with the product Zoho Sales IQ
• Product demonstration to prospective clients
• Handled tickets related to queries and escalating it to the development team

• Investigated system issues and implemented resolutions to reduce downtime.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Validated results and performed quality assurance to assess accuracy of data.
• Monitored compliance and filing requirements in conjunction with staff and management.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Researched and adopted new technologies to add value to existing offerings.