Anish Singh
New Delhi
Summary
Experienced Senior Associate in Fraud and Risk Operations with a proven track record of implementing effective strategies to mitigate fraud risks and enhance operational security. Adept at conducting thorough investigations, analyzing data, and implementing preventive measures to safeguard against fraudulent activities. Skilled in collaborating cross-functionally to develop and implement fraud detection tools and processes. Strong attention to detail, analytical thinking, and problem-solving abilities. Committed to maintaining compliance with regulatory standards while optimizing operational efficiency. Excellent communication and interpersonal skills, with a demonstrated ability to liaise with internal stakeholders and external partners.
Overview
2
2
years of professional experience
Work History
Senior Associate
One 97 Communication Ltd (Paytm)
Noida
2023.03 - Current
- Monitored and analyzed risk operations data to identify trends and potential risks.
- Prepared detailed reports for senior management on risk operations performance.
- Provided guidance and support to team members in resolving complex operational issues.
- Maintained accurate records of all transactions related to risk operations activities.
- Reviewed customer accounts and actioned accordingly against suspicious activity or fraud attempts, escalating any issues as needed.
- Analyzed and monitored merchant accounts to identify suspicious activities and fraudulent transactions.
- Identified high-risk merchants for further investigation or review.
- Developed strategies, policies, and procedures to reduce the risk of fraud and losses due to chargebacks.
- Performed data analysis on customer payment history to detect any irregularities or patterns in fraud activity.
- Worked with internal teams such as legal, and compliance departments to ensure proper implementation of anti-fraud measures.
- Investigated chargeback disputes between merchants and customers, resolving them through appropriate actions according to established protocols.
- Implemented improvements in existing processes related to merchant risk management based on feedback from internal stakeholders.
- Performed periodic audits of merchant records in order to detect any discrepancies or errors that may lead to financial loss due to frauds or chargebacks.
- Maintained an up-to-date database containing information about all existing and potential merchants who are being evaluated as part of our risk assessment process.
Senior Relationship Manager
ICICI Securities
New Delhi
2022.07 - 2023.02
- Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
- Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
- Analyzed customer data to identify areas of risk and potential opportunities for growth.
- Collaborated with team members to design customized products and services that fit the customer's requirements.
- Ensured compliance with legal regulations, policies, and procedures related to banking operations.
- Provided ongoing support to customers throughout the life cycle of their relationship with the bank.
- Resolved customer inquiries or complaints promptly and efficiently in accordance with established guidelines.
- Assisted junior staff members with complex tasks or projects as needed.
- Monitored investments, identified risks, and managed portfolio performance through regular reviews.
- Established relationships with external fund managers to access new products for clients.
- Provided advice on investment opportunities based on individual client profiles.
- Made proactive adjustments to portfolios due to market trends.
- Met with clients on regular basis to discuss market trends, portfolio adjustments and performance details.
Education
MBA - Marketing And Operations
DR. APJ Abdul Kalam Technical University
2022-06
B.com - Finance And Business Management
Allahabad State University
2018-06
Skills
- Performance monitoring
- Timeline estimates
- Bookkeeping
- Team Supervision
- Data Analytics
- Training and mentoring
- Preparing reports
- Data Entry
- Flexible Schedule
- MS Office
- Work Planning and Prioritization
- Customer Relationship Management (CRM)
- Portfolio Management
- Microsoft Excel
- Risk Mitigation
- Data Interpretation
- SQL understanding
- Teamwork and Collaboration
Accomplishments
- Recognized twice as a "Rising Star" within the organization, reflecting consistent excellence, outstanding performance, and valuable contributions to the team and department.
- Honored with the "Best Team Player" award within the organization, highlighting a collaborative and supportive approach to achieving team goals and fostering a positive work environment.
Timeline
Senior Associate
One 97 Communication Ltd (Paytm)
2023.03 - Current
Senior Relationship Manager
ICICI Securities
2022.07 - 2023.02
MBA - Marketing And Operations
DR. APJ Abdul Kalam Technical University
B.com - Finance And Business Management
Allahabad State University
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