ANISH SINGH

-Streamlined cash application and payment posting, leading to improved financial accuracy.
-Reconciled customer accounts efficiently, reducing outstanding balances significantly.
-Leverage CMD processes to enhance transaction management and inquiry resolutions.
-Addressed customer inquiries through ServiceNow, ensuring prompt and effective communication.
Ensured data accuracy in transaction processing to uphold operational standards.
Cultivated strong client relationships, supporting optimized collection strategies.
- Facilitated seamless financial operations via meticulous attention to detail.

-Optimized daily accounts receivable activities by prioritizing tasks based on customer profiles and payment history.

-Reduced open receivables monthly by 35% to 45% through proactive identification of unapplied cash and credits.

-Collaborated with sales and customer service teams to resolve billing inquiries and disputes efficiently.

-Minimized outstanding balances by utilizing ageing reports to guide cash flow strategies.

-Utilized ERP system to document customer interactions and track payment commitments.

-Analyzed customer accounts to identify overdue invoices and initiated follow-up communications.

-Implemented credit risk mitigation strategies, including payment plans for high-risk accounts.

-Escalated unresolved issues to appropriate onshore partners for swift resolution.

-Implemented MDM strategies within GB ops team, ensuring accurate insured coverage for clients.

-Bridged data accurately to ERPs, maintaining robust quality checks on insured coverage.

-Executed claims transfer, drug card setup, and survivor activities in compliance with regulatory standards.

• Served as customer service executive for HCL while on third-party payroll for Sun Life Financials.