Anish Vaidya
Pune
Summary
Technical Lead with extensive experience at Volkswagen IT Services, specializing in application management and issue resolution. Demonstrated success in performance tuning and root cause analysis, resulting in improved operational efficiency. Skilled in mentoring teams and gathering requirements to drive successful project outcomes in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Lead
Volkswagen IT Services
04.2022 - Current
- Managed applications in production line as Technical Lead.
- Provided post-production support, including analysis and resolution of issues.
- Assisted business users with application support and requirement gathering.
- Finalized implementation by identifying outstanding tasks and unresolved problems.
- Troubleshot and resolved various software issues in customer solutions.
- Also, conduct testing and performance tuning on the QS and test environment.
L2 Support
Capgemini India Pvt Ltd
11.2016 - 08.2022
- Monitored application processes, identified enhancements, and conducted root cause analysis of the issues that occurred in TBMS.
- Collaborated with product and business owners to implement effective new features in TBMS.
- Ensured seamless product operations to meet client expectations at DBS Bank Ltd.
- Managed daily batch jobs utilizing TWS for L2 support operations.
- Worked closely with Suntec Team to implement new features and resolve identified bugs.
Prod Support Associate
DBS Asia Hub 2 Pvt Ltd
08.2021 - 04.2022
- Monitored application processes, identifying enhancements and conducting root cause analysis for bugs.
- Supported all environments: UAT and Production.
- Collaborated with business owners on new and enhanced product features.
- Assisted Suntec team in product setup for Hong Kong market.
L2 Support
Tech Mahindra Ltd
05.2014 - 11.2016
- Worked as a L2 support with below mentioned capabilities.
- Communicated with the end users/clients on day to day basis regarding issues raised on CMPS-KCIM applications.
- Automations and UNIX shell scripts deployed on application for regular monitoring of Memory, CPU, WebLogic health, server health, DB alerts etc.
- Perform application monitoring and delegated operations activities.
- Coordination with Development, Design, Architecture, e2e design and Delivery teams to provide necessary CMPS-KCIM Application support.
- Actively participated in mentoring new comers and also giving KTs to team members.
- Project Names: CMPS, KCIM, SMS sender
- Client: British Telecom (BT)
Education
BTECH -
04.2014
Skills
- TBMS - Transaction Business Management System
- Application management
- Issue resolution
- Requirement gathering
- Performance tuning
- Root cause analysis
- Automation methods
- Performance optimization
- Project management
- Troubleshooting
- Jira and confluence
- Post-production support
- User acceptance testing
- Team mentoring
- ITIL framework
Certification
- ITIL Foundation certified
- People Manager Development Certification
Accomplishments
- Multiple appreciations from stakeholders for the efforts put in to resolve the P1 and P2 issues.
Timeline
Technical Lead
Volkswagen IT Services
04.2022 - Current
Prod Support Associate
DBS Asia Hub 2 Pvt Ltd
08.2021 - 04.2022
L2 Support
Capgemini India Pvt Ltd
11.2016 - 08.2022
L2 Support
Tech Mahindra Ltd
05.2014 - 11.2016
BTECH -
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